At a Glance
- Tasks: Lead technical projects, mentor team members, and build strong client relationships.
- Company: Join a growing MSP with a focus on innovation and support.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Exciting opportunity to define a new role in a fast-paced team.
- Why this job: Shape the future of technical delivery and make a real impact.
- Qualifications: Strong experience in Apple environments and MSP settings required.
The predicted salary is between 60000 - 80000 € per year.
We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training.
Responsibilities:
- Provide technical leadership, senior escalation support and mentor team members
- Meet SLA targets, identify any patterns, issues and support the team to maintain service levels
- Conduct regular client visits and build strong client relationships
- Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented
- Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations
- Contribute technical expertise to pre-sales conversations, evaluate new products and technologies
- Drive IT service excellence aligned with ITIL principles
Skills:
- Strong experience working with an Apple business with deep knowledge of MAC
- Proven experience working in an MSP environment
- Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure)
- Ability to use AI tools, such as Claude on a daily basis
- Apple/Jamf Certified ideally
- Experience managing IT services within an ITIL framework
- Outstanding troubleshooting, problem solving and technical leadership skills
- Strong knowledge of windows desktop and windows server environments
- Proven experience in leading and delivering projects end-to-end
- ITSM platforms (ServiceNow, Autotask)
- Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients
If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP. Due to the number of applications, we will only respond to candidates who match the required skills and experience.
Technical Lead in Slough employer: Apache Associates
Join a dynamic and innovative MSP where your expertise as a Technical Lead will not only shape the future of technical delivery but also foster a collaborative and supportive work culture. With a strong emphasis on employee growth, you will have access to excellent training opportunities and the chance to mentor a talented team while building meaningful client relationships. Located in a vibrant area, this role offers the unique advantage of being part of a forward-thinking business that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Lead role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, participate in technical assessments or coding challenges during interviews. This is your moment to shine and demonstrate your hands-on technical leadership and problem-solving abilities.
✨Tip Number 3
Prepare for those client engagement scenarios! Brush up on your communication skills and think about how you would build strong relationships with clients. We want to see you as a trusted advisor, so practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fantastic team. Let’s shape the future of technical delivery together!
We think you need these skills to ace Technical Lead in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your technical leadership, mentoring experience, and any relevant MSP background to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've led projects or mentored team members, and show us how you can contribute to our team's success.
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise, especially with Apple products and MDM solutions. We want to see your hands-on experience and how you’ve used these skills in real-world scenarios.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
As a Technical Lead, you’ll need to demonstrate your deep knowledge of Apple systems and MDM tools. Brush up on your experience with Jamf, Addigy, and other relevant technologies. Be ready to discuss specific projects where you've applied this expertise.
✨Showcase Your Leadership Skills
This role requires strong people mentoring and technical leadership. Prepare examples of how you've led teams, mentored colleagues, or resolved conflicts. Highlight your ability to inspire and guide others in a fast-paced MSP environment.
✨Build Client Relationships
Client engagement is key for this position. Think of instances where you've successfully built relationships with clients or stakeholders. Be prepared to discuss how you’ve handled client visits and maintained service levels while ensuring satisfaction.
✨Prepare for Technical Presentations
You’ll be involved in proposal development and technical presentations. Practice explaining complex technical concepts in simple terms. Consider creating a mini-presentation on a relevant topic to showcase your communication skills during the interview.
