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- Tasks: Provide top-notch support for macOS and iOS devices in a fast-paced environment.
- Company: Leading IT solutions provider based in London with a focus on client success.
- Benefits: Competitive salary, professional development, and Apple certification support.
- Why this job: Join a collaborative team and make a real impact on diverse client portfolios.
- Qualifications: Experience in Apple environments and excellent communication skills are essential.
- Other info: 100% office-based role in Central London with great growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
AreyouanexperiencedMACSupportSpecialistwhothrivesinafast-paced,client-focusedITservicesenvironment?Ourclient—aleadingITsolutionsandmanagedservicesproviderbasedinLondon—isseekingatalentedApplespecialisttodeliverexceptionalsupporttotheirdiverseportfolioofclients.
KeyResponsibilities
- Provide1stand2ndlinesupportformacOSandiOSdevicesacrossmultipleclientenvironments.
- Manage,configure,andmaintaindevicesusingMobileDeviceManagement(MDM)toolssuchasJamf,Addigy,Kandji,orMosyle.
- Diagnoseandresolvehardware,software,andnetworkingissuesefficientlyandprofessionally.
- Supportsystemdeployments,upgrades,andintegrationswithinmixedApple/Windowsenvironments.
- Deliveroutstandingcustomerservice—bothremotelyandonsite—withafocusonbuildinglong-termclientrelationships.
- Collaboratewithinternalteamstoensureservicelevelsandclientexpectationsareconsistentlyexceeded.
Skills&Experience
- ProvenexperiencesupportingAppleenvironmentswithinanITsupportormanagedservicessetting.
- Applecertifications(e.g.ACSP,ACiT,orsimilar)highlydesirable.
- Excellentcommunicationandclient-facingskills,withtheabilitytoexplaintechnicalissuesclearlyandconfidently.
- Comfortableworkingindependentlyandmanagingmultipleprioritiesinadynamicenvironment.
What’sonOffer
- OpportunitytoworkwitharespectedLondon-basedITservicesfirmsupportingawiderangeofclients.
- Acollaborativeandsupportiveteamculturethatvaluesprofessionalismandgrowth.
- CompetitivesalarypackagewithprofessionaldevelopmentandApplecertificationsupport.
ApplytodaywithyourCVandashortcoverletteroutliningyourAppleexperienceandpassionforclientsuccess.
Pleasenote:Thispositionis100%officebased(CentralLondon)
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MAC Support Specialist employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with MDM tools like Jamf or Addigy, make sure to highlight that in conversations. Maybe even offer to demonstrate your troubleshooting skills during an interview!
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment, you might face tricky questions or scenarios. Practice common support issues and how you’d resolve them to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to help clients succeed.
We think you need these skills to ace MAC Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS and iOS support. We want to see how you've tackled challenges in Apple environments, so don’t hold back on those specific examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for client success and how you’ve built long-term relationships in previous roles. We love a good story that showcases your skills!
Show Off Your Certifications: If you’ve got any Apple certifications like ACSP or ACiT, make sure they’re front and centre. We value continuous learning and want to see how you’ve invested in your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Apache Associates
✨Know Your Apple Stuff
Make sure you brush up on your knowledge of macOS and iOS. Familiarise yourself with common issues and solutions, as well as the MDM tools mentioned in the job description like Jamf or Addigy. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is client-focused, be prepared to share examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues effectively and built strong relationships with clients. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Practice explaining complex technical issues in simple terms, as you'll need to communicate clearly with clients. You might even want to do a mock interview with a friend to get comfortable with this.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be ready to discuss how you've worked with internal teams in the past. Share examples of how you contributed to exceeding service levels and client expectations, as this will show that you can work well within a team to achieve common goals.
