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For Companies At a Glance
- Tasks: Provide top-notch support for Mac users, both remotely and on-site.
- Company: Join a dynamic IT services company focused on tailored Mac support.
- Benefits: Enjoy training opportunities and career growth in a forward-thinking environment.
- Why this job: Perfect for Mac enthusiasts wanting to make an impact while developing their skills.
- Qualifications: Experience in 1st and 2nd Line Mac Support and proficiency with MacOS required.
- Other info: Only candidates with the necessary skills will be contacted.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Mac Support (1st and 2nd Line)
London
£30,000 – £35,000
Our client who are a dynamic IT services company, who specialise in providing tailored support for Mac-based environments, are looking for a Mac Support (1st and 2nd Line). Their team are passionate about delivering high-quality, user-focused support, both remotely and on-site. You will be responsible for providing strategic guidance to clients regarding technology, IT infrastructures, structure and efficiency of IT systems. You will be offered training and the opportunity to grow within the organisation.
Responsibilities:
- Meeting with clients to discuss their requirements
- Manage and maintain Apple devices using Addigy
- Defining hardware, software and network requirements
- Planning timescales and resources required
- Liaising with staff at all different levels within client organisations
- Document issues, resolutions and present to client in written or oral reports
- Design, test, install and monitor new systems
- Organise training for users
Skills:
- Proven experience in 1st and 2nd Line Mac Support
- Proficiency with MacOS and Apple hardware
- Hands on experience with Addigy or similar Apple device management
- Knowledge of Jamf or other Apple tools
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
If you are a Mac enthusiast with a knack for client service and technical support, we’d love to hear from you. This is an excellent opportunity where you will be able to learn lots and grow within an organisation who have a forward-thinking team.
Due to the number of applications, we will only respond to candidates who have the required skills and experience.
Mac Support (1st and 2nd Line) employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support (1st and 2nd Line)
✨Tip Number 1
Familiarise yourself with Addigy and other Apple device management tools. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for MacOS and Apple hardware. Being able to quickly diagnose and resolve issues will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your previous client interactions and how you've successfully managed their IT needs. Highlighting your communication skills and ability to work with various stakeholders will be crucial in showcasing your fit for this role.
✨Tip Number 4
Stay updated on the latest trends in Mac support and technology. Showing your enthusiasm for continuous learning and growth will resonate well with the forward-thinking team at StudySmarter.
We think you need these skills to ace Mac Support (1st and 2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd Line Mac Support. Include specific examples of your proficiency with MacOS, Apple hardware, and any relevant tools like Addigy or Jamf.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Mac support and client service. Mention how your skills align with the responsibilities listed in the job description, such as managing Apple devices and providing strategic guidance.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot issues in previous roles. Highlight your strong communication skills by explaining how you documented and presented solutions to clients.
Follow Application Instructions: Ensure you follow any specific application instructions provided by the company. This may include submitting your application through a particular platform or including certain documents. Attention to detail is key!
How to prepare for a job interview at Apache Associates
✨Show Your Mac Expertise
Make sure to highlight your experience with MacOS and Apple hardware during the interview. Be prepared to discuss specific issues you've resolved and how you managed them, as this will demonstrate your hands-on knowledge.
✨Familiarise Yourself with Addigy
Since the role involves managing Apple devices using Addigy, it’s crucial to understand how this tool works. If you have experience with it, share examples; if not, do some research to show your willingness to learn.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with clients who aren't tech-savvy. This will showcase your ability to provide user-focused support.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting scenarios. Prepare a few examples of challenges you've faced in previous roles and how you approached solving them. This will illustrate your strong problem-solving skills and strategic thinking.
