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For Companies At a Glance
- Tasks: Provide top-notch IT support for Mac and Windows users across diverse industries.
- Company: Join a friendly, tech-savvy team in a dynamic London-based company.
- Benefits: Enjoy professional development, hybrid working options, and a modern office environment.
- Why this job: Experience variety in your work and grow your skills in a collaborative setting.
- Qualifications: 2+ years in IT support with strong knowledge of macOS and Windows systems.
- Other info: Fast-paced environment with opportunities for learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you a skilled IT Support Specialist with a passion for technology and delivering exceptional customer service? We’re looking for an experienced, proactive professional to join our growing London-based team, supporting both Mac and Windows environments across a diverse client base.
About the Role
You’ll be providing first- and second-line technical support to end users across a range of industries, ensuring smooth day-to-day IT operations. The role will involve troubleshooting, system administration, and maintaining both on-site and remote infrastructure.
Key Responsibilities
- Provide technical support for Mac and Windows operating systems, desktops, and laptops
- Manage user accounts, permissions, and group policies via Microsoft 365 and Azure AD
- Support and maintain network devices, printers, and mobile devices
- Diagnose and resolve hardware and software issues efficiently
- Manage ticket queues and escalate issues when required
- Deliver outstanding customer service and clear communication at all times
- Assist with onboarding/offboarding, patch management, and system upgrades
- Collaborate with internal teams to improve processes and documentation
About You
- 2+ years’ experience in an MSP (Managed Service Provider) or similar multi-client support environment
- Strong knowledge of macOS, Windows 10/11, and core business applications
- Familiarity with Microsoft 365, Intune, Azure AD, and network fundamentals (DNS, DHCP, VPN, Wi-Fi)
- Excellent troubleshooting skills and a methodical, customer-focused approach
- Able to work both independently and as part of a fast-moving, collaborative team
- Relevant certifications (CompTIA, Microsoft, or Apple) are a plus
Why Join Us?
- Work with a variety of clients and technologies—no two days are the same
- Friendly, knowledgeable team with a culture of learning and growth
- Opportunities for professional development and certification support
- Modern office in central London with hybrid working options
If you’re an IT all-rounder who thrives in a dynamic environment and loves solving problems, we’d love to hear from you.
Please note – this role is based in the office 5 days per week.
We can only respond to those applicants that match our requirements.
IT Support Specialist (Mac & Windows) employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Mac & Windows)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Mac and Windows systems, and be ready to share your thought process. Practice makes perfect!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, it's not just about technical know-how; being able to communicate clearly and helpfully is key in IT support. Share examples of how you've gone above and beyond for users.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace IT Support Specialist (Mac & Windows)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with both Mac and Windows systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you’ve delivered exceptional customer service in the past. Keep it friendly and professional!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've diagnosed and resolved issues efficiently. We love a methodical approach, so share any specific challenges you’ve tackled in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows operating systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples of how you've successfully assisted users in the past. Think about times when you went above and beyond to help someone, and be ready to share those stories during the interview.
✨Familiarise Yourself with Microsoft 365 and Azure AD
Given the importance of Microsoft 365 and Azure AD in this role, make sure you understand how to manage user accounts and permissions. You might even want to mention any relevant experience you have with these tools, as it will demonstrate your readiness for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of clients you'll be working with, or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
