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- Tasks: Provide on-site tech support and troubleshoot Windows systems.
- Company: Join a leading UK educational establishment with a dedicated IT team.
- Benefits: Enjoy a dynamic work environment and opportunities for growth.
- Why this job: Make a real impact by supporting students and faculty with technology.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills required.
- Other info: A valid driving license is needed for occasional travel to client sites.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a UK-wide educational establishment, with an IT team dedicated to delivering top-notch technology services to all of its sites. The team is comprised of highly skilled professionals who are dedicated to helping ensure that faculty staff and students receive the highest levels of service and support.
We are seeking a motivated and talented Field Support Engineer to join our Clients team. As an IT Support Engineer, you will play a crucial role in ensuring all of the schools sites receive exceptional on-site support and technical expertise. This role requires a combination of technical skills, customer service, and the ability to work independently.
Key Responsibilities:
- Provide on-site technical support and troubleshooting for Windows desktop and server environments.
- Configure, maintain, and troubleshoot Microsoft 365 (M365) applications and services.
- Perform hardware and software installations, upgrades, and repairs as needed.
- Diagnose and resolve network issues, including LAN and WAN configurations.
- Collaborate with clients to understand their technology needs and provide tailored solutions.
- Document all service requests, resolutions, and hardware/software changes.
- Maintain accurate inventory of hardware and software assets.
- Ensure compliance with company and client-specific security and data protection policies.
- Occasional travel to client locations will be required, so a valid driving license is necessary.
Qualifications:
- Proven experience as an IT Support Engineer or a similar role.
- Proficiency in Windows desktop and server operating systems.
- Strong knowledge of Microsoft 365 applications and services.
- Solid understanding of networking principles, protocols, and configurations.
- Ability to diagnose and resolve hardware and software issues.
- Exceptional problem-solving and troubleshooting skills.
- Strong customer service and communication skills.
- Valid driver\’s license and the ability to travel to sites as needed (must have own car).
- Relevant certifications (e.g., CompTIA A+, Microsoft) are a major plus.
If you are a self-motivated, technically skilled individual with a passion for delivering top-notch support, we want to hear from you. Join the team and you can be part of a dynamic organisation where your skills and expertise will make a real difference.
Apply
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IT Support Engineer employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop and server environments, as well as Microsoft 365 applications. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your networking knowledge, particularly LAN and WAN configurations. You might be asked to solve hypothetical network issues during the interview, so being prepared with examples of past troubleshooting experiences can set you apart.
✨Tip Number 3
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This role requires strong communication, so showcasing your ability to explain complex concepts in simple terms will be beneficial.
✨Tip Number 4
Since the role involves travel to client locations, ensure you have a valid driving licence and be ready to discuss your flexibility regarding travel. Mentioning your willingness to go the extra mile for clients can show your commitment to providing exceptional support.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Support Engineer. Focus on your technical skills, particularly with Windows desktop and server environments, and any experience with Microsoft 365 applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've provided exceptional support in previous roles and how you can contribute to the educational establishment's goals.
Highlight Certifications: If you have relevant certifications like CompTIA A+ or Microsoft certifications, make sure to include them prominently in your application. These can set you apart from other candidates.
Showcase Problem-Solving Skills: In your application, provide examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your troubleshooting abilities and your fit for the role.
How to prepare for a job interview at Apache Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows desktop and server environments, as well as Microsoft 365 applications. Highlight specific examples of troubleshooting and support you've provided in previous roles.
✨Demonstrate Customer Service Excellence
Since this role involves working closely with faculty staff and students, emphasise your customer service skills. Share instances where you successfully resolved issues or improved user satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle common technical issues or network problems, demonstrating your thought process and technical knowledge.
✨Understand the Company Culture
Research the educational establishment and its values. Be ready to explain why you want to work there and how your personal values align with theirs, showing that you're not just a good fit technically but also culturally.
