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For Companies At a Glance
- Tasks: Support and troubleshoot IT infrastructure while delivering top-notch customer service.
- Company: Join a growing SME investing in cutting-edge network security and IT training.
- Benefits: Enjoy career progression opportunities and a dynamic work environment.
- Why this job: Perfect for problem solvers who thrive in a collaborative, tech-driven culture.
- Qualifications: Experience in IT infrastructure engineering and cloud tools is essential.
- Other info: Primarily office-based with occasional site visits.
The predicted salary is between 32000 - 40000 £ per year.
Job Description
IT Infrastructure Engineer
Leicester
£40,000 – £50,000
We are seeking an experienced IT Infrastructure Engineer for our client, who are making significant investments in network security tools, IT cloud and training for its IT staff. You will be responsible for providing infrastructure and helpdesk support for a growing SME. If you have a strong passion for delivering outstanding customer service and problem solving, this is the role for you!
Responsibilities:
- Troubleshooting hardware and software issues, providing end-user support, delivering operational support, assisting with projects
- Design, implement and maintain scalable and secure IT infrastructure solutions across cloud and on-premises environments
- Support and manage the business VOIP systems
- Travel to sites for installation, retrieval and improvement
- Assist in maintaining all IT and business systems
Skills:
- Experience in managing a cloud based iPaaS tool and Azure design/architecture training
- Proven experience working in IT infrastructure engineering or similar role
- Excellent knowledge of Windows Server, DNS, DHCP, Active Directory
- Strong problem-solving skills
- Outstanding customer service
- Excellent communication and documentation skills
If you are ready for a new challenge and to work for an organisation that offer career progression, this could be for you! This role will be office based primarily with occasional site visits.
Due to the number of applications, we can only respond to candidates with the skills and experience required.
IT Infrastructure Engineer employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the latest cloud technologies, especially Azure, as this role requires a solid understanding of cloud-based iPaaS tools. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Highlight your problem-solving skills during any discussions or interviews. Prepare specific examples of past challenges you've faced in IT infrastructure and how you resolved them, as this will showcase your ability to handle similar situations in the new role.
✨Tip Number 3
Since customer service is a key aspect of this position, practice articulating your approach to providing excellent support. Think about how you can convey your passion for helping others and your strategies for ensuring user satisfaction.
✨Tip Number 4
Network with professionals in the IT infrastructure field, particularly those who have experience with VOIP systems and on-premises environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure engineering, particularly with cloud-based tools and Azure. Use specific examples to demonstrate your problem-solving skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention your experience with troubleshooting hardware and software issues, and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows Server, DNS, DHCP, and Active Directory. Make sure to mention any experience with VOIP systems and your ability to document processes clearly.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any guidelines provided by the company to avoid disqualification.
How to prepare for a job interview at Apache Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud-based iPaaS tools and Azure design. Highlight specific projects where you've implemented scalable IT infrastructure solutions, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role requires outstanding customer service, share examples of how you've successfully resolved end-user issues in the past. This will show that you understand the importance of user satisfaction in IT support.
✨Prepare for Problem-Solving Scenarios
Expect to face technical problem-solving questions during the interview. Practice articulating your thought process when troubleshooting hardware and software issues, as this will showcase your analytical skills.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, ensure you explain your ideas clearly and concisely. Good documentation practices are also important, so mention any relevant experience you have in this area.
