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- Tasks: Troubleshoot and support diverse IT systems while resolving tickets from 1st to 3rd line.
- Company: A growing Managed Service Provider with a supportive team culture.
- Benefits: Gain hands-on experience, develop skills, and work in a dynamic environment.
- Other info: Office-based role with opportunities for variety and responsibility.
- Why this job: Join a customer-focused team and make a real impact in tech support.
- Qualifications: Experience in IT support, strong problem-solving skills, and a driving license.
The predicted salary is between 30000 - 40000 £ per year.
Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st – 3rd line tickets end to end.
Responsibilities:
- Troubleshooting, installing, maintaining and supporting a wide range of IT systems
- Resolving 1st – 3rd line tickets
- Visiting client sites and working remotely via phone, email and remote access
- Working on projects, improvements and migrations
- Supporting Windows Server, RDS, AD, Hyper-V and Azure environments
- Fully documenting tickets and updating cases
- Managing devices via RMM and Intune
Skills:
- Proven experience of working in a similar role for an MSP
- Strong problem-solving skills
- Driving license and own car (required for client visits)
- Good knowledge of networking fundamentals
- Hyper-V and RDS knowledge
- Ideally have Azure depth, ConnectWise and PowerShell experience
If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we’d love to hear from you. This role is office based 5 days a week.
Information Technology Support Engineer employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups or local IT events to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and projects you've worked on. This can really set you apart from other candidates.
✨Tip Number 3
Don’t just apply, engage! When you find a role that excites you, reach out to the hiring manager on LinkedIn. A friendly message can make a lasting impression.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and what you’re looking for in a role. Authenticity goes a long way in finding the right fit.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st to 3rd line support and any specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing your thought process and how you approach challenges, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're a great fit for the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, RDS, Hyper-V, and Azure. Be ready to discuss specific scenarios where you've successfully resolved 1st to 3rd line tickets, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Focus
Since the role is customer-focused, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you’ve gone above and beyond to ensure customer satisfaction, whether through remote support or on-site visits.
✨Demonstrate Your Problem-Solving Skills
Be prepared to tackle some technical questions or even a practical test during the interview. Practice explaining your thought process when troubleshooting issues, as this will demonstrate your analytical skills and how you approach challenges.
✨Familiarise Yourself with Their Tools
Research the tools mentioned in the job description, like ConnectWise and Intune. If you have experience with these or similar platforms, be ready to discuss how you’ve used them in past roles, as this will show your adaptability and readiness for the position.