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For Companies At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a growing Managed Service Provider with a friendly team culture.
- Benefits: Enjoy remote work flexibility, career progression, and private medical insurance.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing skills.
- Qualifications: Experience with Mac/Windows troubleshooting and familiarity with Google Workspace and Microsoft 365.
- Other info: Receive ongoing training and a day off for your birthday!
The predicted salary is between 28800 - 43200 £ per year.
Our client who is a Managed Service Provider is successfully expanding and needs a Helpdesk Analyst Level First Line. Are you looking for career progression, opportunities to study for certifications, have the flexibility to work from home, want to join a hardworking and friendly team, have experience within first line helpdesk? Is so, please apply!
As the Helpdesk Analyst First Line, you will play an important role in delivering IT support to clients. You will deliver exceptional customer service, build strong relationships, resolve IT issues effectively and contribute to team improvements.
Responsibilities:
- Troubleshoot and resolve Mac/Window issues
- Prioritise and manage support tickets
- Escalate complex issues with details handovers
- Stay up to date with emerging IT trends and technologies
Skills:
- Experience with troubleshooting Mac, Windows Server, Windows Desktop
- Familiarity with tools like Google workspace, Microsoft 365, Adobe Creative Cloud
- Possess a problem-solving mindset
- Understanding of networking basics
Our client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more. If you’re ready for a new challenge, enthusiast about Mac/Window with strong technical skills and a desire to exceed clients expectations, we want to hear from you!
Due to the number of applications, we will only respond to candidates with the matching skills and experience.
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Helpdesk Analyst First Line employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst First Line
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Google Workspace and Microsoft 365. Being able to demonstrate your proficiency with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both Mac and Windows systems. Prepare to discuss specific examples of issues you've resolved in the past, as this will showcase your hands-on experience and problem-solving abilities.
✨Tip Number 3
Research the latest IT trends and technologies relevant to helpdesk support. Showing that you're proactive about staying updated can impress potential employers and demonstrate your commitment to the role.
✨Tip Number 4
Practice your customer service skills, as delivering exceptional service is a key part of this role. Think of scenarios where you've gone above and beyond for a client or colleague, and be ready to share those stories.
We think you need these skills to ace Helpdesk Analyst First Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with troubleshooting Mac and Windows systems. Include specific examples of how you've resolved IT issues in previous roles to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Helpdesk Analyst position. Mention your familiarity with tools like Google Workspace and Microsoft 365, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Since delivering exceptional customer service is key for this role, emphasise any relevant experience you have in customer-facing positions. Provide examples of how you've built strong relationships and resolved client issues effectively.
Showcase Continuous Learning: Mention any certifications or training you've completed related to IT support. If you're currently pursuing further education or certifications, include that information to demonstrate your commitment to professional development.
How to prepare for a job interview at Apache Associates
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting Mac and Windows systems. Highlight specific examples where you've resolved issues effectively, as this will demonstrate your technical competence and problem-solving mindset.
✨Demonstrate Customer Service Excellence
Since the role involves delivering exceptional customer service, think of instances where you've gone above and beyond for a client. Share these stories to illustrate your ability to build strong relationships and exceed client expectations.
✨Familiarise Yourself with Tools
Make sure you know the tools mentioned in the job description, like Google Workspace and Microsoft 365. Being able to discuss your familiarity with these tools will show that you're ready to hit the ground running.
✨Stay Updated on IT Trends
Research current trends and emerging technologies in IT support. Showing that you're proactive about staying informed will impress interviewers and demonstrate your commitment to continuous learning and improvement.
