Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and resolve Apple Mac support tickets while ensuring top-notch service quality.
- Company: Join a dynamic MSP team in the heart of London.
- Benefits: Competitive salary, hands-on experience, and a vibrant work environment.
- Why this job: Be at the forefront of tech support and make a real difference for clients.
- Qualifications: 4+ years in Mac support with 2 years at 2nd line level required.
- Other info: 100% on-site role with opportunities to learn about emerging IT trends.
The predicted salary is between 36000 - 60000 £ per year.
Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London.
Your duties and responsibilities will be:
- Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues.
- Adhere strictly to service processes
- Maintain accurate, comprehensive ticket records and consistently update clients
- Emphasise quality and first-time resolution, avoiding temporary fixes
- Escalate complex issues appropriately, ensuring tickets are detailed for efficient handover
- Persistently work towards solutions, while recognising when escalation is necessary
- Aim to meet daily ticket resolution goals
- Provide on-site support
- Diagnose and resolve technical issues following best practice protocols
- Stay informed about emerging IT trends and technologies
It is expected that you will have at least 4 years’ experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some experience of the following – MS365, AWS, DHCP and DNS.
This role is 100% on-site based in the City of London.
Apply
Upload Your CV
Please check to confirm you are happy for us to process your data in accordance with our terms and privacy policy .
#J-18808-Ljbffr
Apple Mac Support Specialist (2nd Line) employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Mac Support Specialist (2nd Line)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with JAMF, JumpCloud, or Addigy, make sure to highlight that in conversations. We want to see how you can bring value to the team, so be ready to discuss specific examples of your past successes.
✨Tip Number 3
Prepare for the interview by brushing up on common Mac support scenarios. Think about how you’d troubleshoot issues and resolve them efficiently. We love candidates who can demonstrate their problem-solving skills on the spot!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team and tackle exciting challenges.
We think you need these skills to ace Apple Mac Support Specialist (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple Mac support, especially your time in a 2nd line role. We want to see how your skills align with the job description, so don’t be shy about showcasing your JAMF, JumpCloud, and Addigy expertise!
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to troubleshoot and resolve issues efficiently. We love candidates who can demonstrate their knack for first-time resolutions and how they manage complex problems, so share some examples!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through. A friendly tone can make your application stand out, so feel free to express your passion for tech and helping others in your cover letter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and you’re good to go!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple Mac systems, especially JAMF, JumpCloud, and Addigy. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Ticket Management Skills
Since managing support tickets is a key part of the role, prepare examples of how you've efficiently prioritised and resolved tickets in previous positions. Highlight any experience with SLAs and how you ensured timely resolutions while maintaining quality.
✨Communicate Clearly and Effectively
During the interview, practice articulating your thought process when diagnosing issues. Clear communication is crucial, especially when explaining complex problems or solutions to clients and team members. Use examples to demonstrate your ability to convey technical information simply.
✨Stay Updated on IT Trends
Show your enthusiasm for the industry by discussing recent trends or technologies that excite you. This could include advancements in Mac support or new tools that improve efficiency. It demonstrates your commitment to continuous learning and staying relevant in the field.
