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- Tasks: Provide advanced technical support and troubleshoot complex issues for a global client base.
- Company: Dynamic MSP known for innovation and excellent customer service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in tech support.
- Qualifications: Experience as a 3rd Line Engineer with strong problem-solving skills.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
The predicted salary is between 34000 - 42000 £ per year.
Do you have experience as a 3rd Line Engineer? Are you passionate about technology and providing excellent customer service? If so, we need you to apply! Our client is a forward-thinking, dynamic MSP and provides support to a global client base. Due to continued growth, our client requires an experienced 3rd Line Engineer.
You will be responsible for acting as an escalation point for complex technical issues, providing advanced troubleshooting, system support and infrastructure management.
Responsibilities:
- Provide 3rd line support across a wide range of technologies, including Windows Server, Microsoft 365, Active Directory and more
- Troubleshoot and resolve escalated incidents and problems
- Support infrastructure projects, upgrades and migrations
- Monitor, maintain and improve system performance, security and reliability
- Collaborate with 1st and 2nd line teams to provide guidance and mentorship
- Document technical processes, solutions and best practices
- Maintain regular communication with customers
Skills:
- Previous experience within an MSP environment would be ideal
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure, IP Networking
- Strong problem-solving skills and ability to work independently
If you are a driven and technologically skilled 3rd Line Engineer looking for your next challenge in a hybrid role, please apply today!
Note: Due to the number of applications, we can only respond to candidates with the matching skills and experience required.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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3rd Line Engineer employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled, especially with Windows Server and Microsoft 365.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them as a 3rd Line Engineer.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you’re genuinely interested in the role.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with Windows Server, Microsoft 365, and any relevant MSP background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer service. Let us know why you're excited about this role and how you can contribute to our dynamic team.
Showcase Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you approach challenges, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Apache Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more detailed your examples, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled complex technical issues. Think about the steps you took to troubleshoot and resolve these problems. This will demonstrate your ability to handle escalated incidents effectively.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would guide a 1st or 2nd line team member through a problem, so clarity is crucial.
✨Be Ready to Discuss Collaboration
This role involves working closely with other teams, so think of examples where you've collaborated successfully. Highlight any mentorship experiences you have, as this shows you're not just a lone wolf but a team player too!
