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- Tasks: Provide 1st line IT support for Apple Mac issues and manage support tickets.
- Company: Join a growing Managed Service Provider in London, focused on exceptional customer service.
- Benefits: Competitive salary of £33k - £35k and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: 12-18 months experience in first line support for Apple Mac; knowledge of Windows and ticketing systems required.
- Other info: Only candidates with matching skills will be contacted due to high application volume.
1st Line Apple Mac Helpdesk – London – £33k – £35k Our client who are a Managed Service Provider are looking for a 1st Line Mac Support Analyst to join their expanding team based in London. As the Mac Helpdesk Analyst, you will play an important role in delivering 1st line IT support to our client. You will provide effective communication with different internal departments while providing technical support, ensure accurate documentation of actions taken while prioritising tickets. You will deliver exceptional customer service and enjoy going the extra mile. Responsibilities will include: * Troubleshoot and resolve Apple Mac issues * Prioritise and manage support tickets * Escalate complex issues when necessary, with detailed handover * Meet ticket resolution goals * Stay up to date with emerging IT trends and technologies * Update client documentation * Assist with other IT related tasks and projects as needed It is expected that you will have at least 12 – 18 months experience working in a first line role supporting Apple Mac hardware and software among others. You will also have Windows server and desktop experience as well as experience with a ticketing system, such as Zendesk, Freshservice or ServiceNow, Excellent customer service skills,Outstanding communication skills and skills and knowledge of Microsoft 365 and Google Workspace Due to the number of applications, we will only respond to candidates with the matching skills and experience
1st Line Apple Mac Helpdesk employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Apple Mac Helpdesk
✨Tip Number 1
Make sure you familiarize yourself with common Apple Mac issues and their solutions. Being able to demonstrate your troubleshooting skills during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of ticketing systems like Zendesk or Freshservice. If you can discuss how you've effectively managed support tickets in the past, it will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight your customer service experience. Since this role emphasizes exceptional customer service, be prepared to share examples of how you've gone the extra mile for clients in previous positions.
✨Tip Number 4
Stay updated on the latest IT trends and technologies, especially those related to Apple products. Showing your enthusiasm for continuous learning can impress the hiring team and demonstrate your commitment to the role.
We think you need these skills to ace 1st Line Apple Mac Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple Mac hardware and software support. Include specific examples of troubleshooting and resolving issues, as well as any relevant ticketing systems you've used.
Craft a Strong Cover Letter: In your cover letter, emphasize your customer service skills and your ability to communicate effectively with different departments. Mention your passion for IT and how you stay updated with emerging trends and technologies.
Showcase Relevant Experience: Clearly outline your 12-18 months of experience in a first line support role. Detail your familiarity with Windows server and desktop environments, as well as your knowledge of Microsoft 365 and Google Workspace.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apache Associates
✨Show Your Technical Skills
Be prepared to discuss your experience with Apple Mac hardware and software. Highlight specific issues you've resolved in the past and how you approached troubleshooting them.
✨Demonstrate Customer Service Excellence
Since this role emphasizes exceptional customer service, share examples of how you've gone the extra mile for clients or colleagues in previous positions.
✨Familiarize Yourself with Ticketing Systems
Make sure you understand how ticketing systems like Zendesk, Freshservice, or ServiceNow work. Be ready to explain how you've used these tools to manage support tickets effectively.
✨Stay Updated on IT Trends
Research current trends in IT, especially those related to Apple products and services. Showing that you're proactive about learning can set you apart from other candidates.
