MAC Support Specialist
London
£45,000 - £47,000
Our client is looking for a motivated and enthusiastic Mac Support Specialist to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months!
Responsibilities:
- Provide 2nd line Mac support
- Troubleshoot and resolve Mac issues
- Deliver outstanding customer service through your technical expertise
- Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta
- Escalate complex issues to 3rd line support where required
- Maintain accurate documentation of incidents, fixes and processes
- Continue to self-development and learning, as well as improvement of IT processes and user experience
Skills:
- Strong hands-on experience supporting Mac devices and MacOS environments
- Proven 1st/2nd line Mac experience is essential
- Experience with Addigy, Jamf, JumpCloud or Okta
- Excellent problem-solving skills
- Understanding of networking fundamentals
- Strong communication and customer service skills
- Proactive team player
If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week.
Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.
Mac Support Specialist in London employer: Apache Associates Careers
Apache Associates is an exceptional employer for AI Software Engineers, offering a dynamic work environment where innovation thrives. With a strong focus on employee growth and collaboration, you'll have the chance to develop cutting-edge AI capabilities in established products while working alongside talented teams. The company's commitment to rapid prototyping and real-world application ensures that your contributions will have a meaningful impact, making it an ideal place for those looking to advance their careers in a fast-paced, technology-driven landscape.
