At a Glance
- Tasks: Manage customer orders and support exciting motorsport and automotive projects.
- Company: Join a dynamic team at AP Racing, a leader in high-performance automotive.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Fast-paced environment with opportunities to work across various teams.
- Why this job: Be at the heart of thrilling automotive projects and make a real impact.
- Qualifications: Energetic, organised, and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
This is not a standard customer service role.
You’ll be supporting some of the most exciting names and projects in motorsport, supercars and high performance automotive, working at the centre of AP Racing to keep customer orders, priorities and deliveries moving.
Fast paced, varied and demanding, this role suits someone with energy, resilience and a real sense of ownership.
The Role
Manage the day to day requirements of a number of AP Racing customers across motorsport, performance and specialist vehicle applications.
You will support customers involved in racing cars, supercars, high performance road cars and specialist automotive projects, managing orders from receipt through to delivery.
You will be the link between the customer and internal teams, keeping orders moving, managing priorities and making sure customers get clear and timely information.
This is a fast paced role suited to someone with energy, resilience and a strong sense of ownership.
Key Responsibilities
- Manage customer orders from receipt through to delivery.
- Act as a day to day point of contact for customer queries.
- Provide quotations and order updates.
- Monitor customer schedules, forecasts and delivery requirements.
- Work across Planning, Production, Purchasing, Logistics, Engineering and Sales to resolve issues.
- Maintain accurate order and customer information.
- Use Excel and business systems to analyse and manage customer and order data.
- Chase actions through to completion and escape issues when needed.
What We Want From You
- Energetic, confident and able to work at pace.
- Resilient and comfortable dealing with changing priorities.
- Highly organised with strong attention to detail.
- Strong customer communication skills.
- Proactive and prepared to take ownership.
- High level Excel skills.
- Comfortable working with data and business systems.
- Previous experience in customer service, order management, sales administration or a similar role would be useful.
Automotive, motorsport or manufacturing experience is an advantage but not essential.
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Customer Account Coordinator in Coventry employer: AP Racing Ltd
At AP Racing, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the heart of the motorsport and high-performance automotive industry. Our culture fosters energy, resilience, and ownership, providing employees with unique opportunities for growth and development while working alongside some of the most exciting names in the field. With a focus on collaboration and innovation, we ensure that our team members are supported and empowered to excel in their roles, making every day both challenging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AP Racing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AP Racing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Coordinator in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AP Racing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at AP Racing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AP Racing Ltd!
How to prepare for a job interview at AP Racing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
