Customer Services Advisor - Guernsey
We are working with our client to recruit a permanent Customer Services Advisor to join our client's team in St. Peter Port. In this role, you will be at the heart of their customer contact centre, handling phone and online queries, resolving faults, processing service requests and promoting a range of products including fibre, broadband, mobile and related services. You'll work shifts across evenings, weekends and bank holidays within operating hours of 8 a.m.-8 p.m. Monday to Friday and 9 a.m.-6 p.m. on Saturdays, helping deliver a consistently efficient, friendly and professional customer experience.
Key Skills & Attributes
- Customer first mindset - Genuine passion for putting customers first and achieving positive, customer-focused outcomes.
- Empathy and customer-facing experience - Ability to understand customer needs, reassure them and build trust through previous customer-facing roles.
- Superb telephone manner and listening skills - Clear, professional phone presence and active listening to diagnose issues accurately.
- Excellent verbal and written communication - Capable of translating technical or complex information into simple, understandable terms.
- Ownership and accountability - Self-motivated, taking responsibility for issues and seeing them through to successful resolution.
- Teamwork and relationship building - Comfortable working alone or within a team, maintaining strong working relationships.
- Flexibility for shift work - Willingness to work outside standard hours to support customers when they need it.
- Organisation and attention to detail - Methodical approach, ensuring accurate data input, order processing and administration.
- Interest in technology - Curious about current and future technology, particularly within telecommunications.
- Professional image - Smart appearance, representing our client's progressive image and high customer care standards.
- Calm under pressure with a positive attitude - Cheerful, optimistic and able to remain controlled in busy or challenging situations.
Please note applications can only be taken from candidates living in Guernsey who are in the possession of a Guernsey Resident Working Permit.
Customer Services Advisor - Guernsey employer: AP Personnel
Join a dynamic and supportive team where your expertise as a Senior Finance Officer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering continuous professional development opportunities and a clear pathway for career advancement. Located in the vibrant UK/Switzerland region, we provide a unique blend of competitive benefits and a stimulating environment that encourages innovation and excellence.
