UK Senior Business Analyst

Are you passionate about turning complex business needs into practical, user‑focused technology solutions? Do you enjoy working at the intersection of Business, Product and Technology to deliver real impact? Join Aon in a pivotal Analyst role where your insight will help shape smarter decisions every day! This is a virtual role with the option of working from one of our UK offices on a hybrid basis, in line with our smart working principles.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will play a critical role in supporting the delivery and ongoing evolution of the Activate platform, working closely with business partners, Product Owners and Technology teams. You’ll bring clarity to requirements, ensure alignment across stakeholders, and help translate business needs into effective, high‑quality solutions. Your day‑to‑day responsibilities will include:

• Leading business requirements discussions to support the implementation and enhancement of the Activate platform
• Acting as a key liaison between Business, Operations and Product Owners as well as Technology teams
• Supporting backlog management by refining, prioritising and maintaining transparency of product requirements
• Gathering and documenting business processes, identifying gaps and challenges, and translating these into clear, actionable user stories
• Defining functional and non‑functional requirements and supporting the delivery team throughout the development lifecycle, including participation in daily scrum meetings
• Defining acceptance criteria and reviewing test coverage to ensure solutions meet agreed business and quality standards
• Supporting the business during User Acceptance Testing and ensuring solutions are operationally ready before being rolled out
• Continuously reflecting on delivery outcomes to identify lessons learned and drive process improvements
• Coaching and supporting other Business Systems Analysts in requirements management, coordination and analysis activities
• Acting as an escalation point for complex functional issues and helping set direction and priorities for aligned teams
• Interacting with senior business leaders and providing clear communication of progress, risks and issues

How this opportunity is different

This role offers the opportunity to work on a strategically important platform that supports complex, real‑world outcomes for clients and colleagues. You’ll collaborate with experienced Product Owners, Technology specialists and business leaders, while also having the chance to influence how analysis, delivery and continuous improvement are done at Aon. You’ll be supported by a collaborative, inclusive team environment that values your perspective, invests in your development and encourages you to share best practice and shape how we work together.

Skills and experience that will lead to success

• Extensive experience working as a Business Analyst, Business Systems Analyst or in a similar role within complex technology environments
• Proven experience working within Agile delivery environments, including backlog management, user stories and acceptance criteria
• Excellent analytical, facilitation and communication skills, with the ability to work effectively with diverse, global and remote stakeholders
• Strong knowledge of benefits administration, including benefit premiums, payroll deductions, direct billing and GDPR considerations would be beneficial
• Experience working with Health Insurance Technology Solutions and/or Voluntary Benefit programmes would be helpful but not essential

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.