Team Manager

Core Administration Support Team (CAST) - Team Manager

Are you skilled at problem-solving, analytical thinking, and identifying solutions? This is a hybrid role with flexibility in our Birmingham Office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Owning and driving performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
• Holding regular (at least every two months) 121s with colleagues to review performance, discuss issues, manage expectations, and provide constructive feedback.
• Leading the team by providing direction and linking colleague goals and expectations to those of the company, representing the company by helping colleagues understand their impact.
• Developing and leading team resources by crafting resource plans, ensuring head-count matches plans throughout the year and developing plans for future business needs.
• Leading the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
• Motivating and engaging colleagues by understanding their individual motivations and handling them in line with available resources.
• Coordinating and supervising current activity so that the team meets Service Level Agreements (SLAs) and follows the agreed processes.
• Coordinating the team’s workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
• Analysing data on the output of the team's work and identifying issues or trends connected to errors, time-consuming tasks, under or over capacity.
• Accounting for overall team quality control, management of risks and issues, audit, and governance. Ensuring correct processes and procedures are complied with by colleagues.
• Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers.
• Managing the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime are managed and all relevant time is charged correctly.
• Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills and experience that will lead to success:

• Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations.
• Ability to effectively plan, prioritize and execute tasks in a high-pressure environment. Including, the ability to adapt to shifting priorities, demands and timelines using analytical and problem-solving capabilities.
• Good IT skills with knowledge of Microsoft Excel and Word and MS Office.
• Consistent record of People Management of a team of colleagues.
• Key Stakeholder and Client Management experience at a management level.
• Consistent track record in delivering results to an external client base through the effective management of a team.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.