Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and assist with pension queries.
- Company: Join Aon, a global leader in empowering better decisions.
- Benefits: Enjoy hybrid working, wellbeing days, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: No prior experience needed; just bring your passion for helping others.
- Other info: Inclusive workplace with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation.
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your ongoing development and training needs.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Customer Service Advisor - Sheffield, S11 8HD in Sutton in Ashfield employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sheffield, S11 8HD in Sutton in Ashfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon. Understand their values and what they stand for. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging interactions during the actual interview.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences where you've demonstrated excellent communication and problem-solving abilities. These stories will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Aon. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Sheffield, S11 8HD in Sutton in Ashfield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and handle challenges, so share any relevant experiences or examples that highlight your skills.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Avoid jargon and focus on communicating your experience and skills effectively. Remember, clarity is key in customer service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aon
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples from your past experiences, even if they’re not directly related to pensions or contact centres.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is key for a Customer Service Advisor role.
✨Show Your Problem-Solving Skills
Prepare to discuss how you would handle challenging customer interactions. Think of scenarios where you resolved issues effectively and be ready to explain your thought process. This will highlight your proactive approach.
✨Familiarise Yourself with Aon’s Values
Research Aon’s mission and values before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding inclusivity and teamwork. This will show that you’re a good cultural fit for the company.
