At a Glance
- Tasks: Deliver exceptional customer service through inbound calls and written queries.
- Company: Join Aon, a trusted team dedicated to making better decisions for customers.
- Benefits: Structured training, hybrid work model, and opportunities for personal growth.
- Other info: Enjoy a collaborative team culture with excellent career development opportunities.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Location: Sheffield (Hybrid – approx. 50% office requirement)
Working Hours: Monday–Friday, 08:45–17:00
Type: Inbound Calls Only – No Cold Calling
Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team. No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success. You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.
What the day will look like:
- In this role, you will be the first point of contact for customers with day‑to‑day questions about their pension.
- Delivering an excellent customer experience through inbound telephone and written queries.
- Providing accurate, easy‑to‑understand information from our customer and knowledge databases.
- Processing updates to personal information with strong attention to detail.
- Preparing and sending written pension information to members.
- Guiding customers through documentation and forms.
- Setting clear expectations and explaining processes in a supportive, professional manner.
- Working on‑site weekly as part of our hybrid model to benefit from coaching, development, and team support.
How this opportunity is different:
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A proactive approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
Customer Service Adviser in Sheffield employer: Aon
Aon is an exceptional employer located in Sheffield, offering a hybrid working model that promotes a healthy work-life balance while fostering a collaborative and supportive team environment. With comprehensive training provided, employees have the opportunity to grow and develop their skills in customer service, making a meaningful impact on the lives of our members. Join us to be part of a culture that values trust, inclusivity, and personal development, ensuring you thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual call.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences where you've delivered excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Adviser in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can deliver exceptional customer service, so don’t hold back on showcasing relevant examples!
Show Your Passion:Let your enthusiasm for helping customers shine through in your written application. We’re looking for candidates who are genuinely excited about making a difference, so share why you’re passionate about customer service and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Aon
✨Know the Company
Before your interview, take some time to research Aon and their values. Understanding their mission to shape better decisions will help you align your answers with what they’re looking for in a Customer Service Adviser.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is key in customer service roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer queries in the past. Even if you don’t have direct experience in pensions or contact centres, think of situations where you’ve helped someone and explain your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or training opportunities. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
