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For Companies At a Glance
- Tasks: Provide high-quality admin support and be a technical expert for clients.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy hybrid working, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Make a real difference while developing your skills in a supportive team environment.
- Qualifications: Strong attention to detail, communication skills, and a positive attitude are essential.
- Other info: Knowledge of pensions is a plus, but not required; full training provided.
The predicted salary is between 36000 - 60000 £ per year.
Senior Pensions Administrator – Birmingham, B4 6AT
Responsibilities
Senior Pensions Administrator
Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working – 50% from home, 50% in our Birmingham office
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
- Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
- Producing and analysing reports as required for internal and external clients and requirements.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
- Sharing best practice with colleagues through process and tool training.
- Taking part in both internal and external audits.
- Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
- Coordinating and participating in projects that will impact the work of teams and domains.
What we are looking for:
- Pensions administration experience
- Team player, who can work to deadlines.
- Good communication skills, including verbal and written. (by phone and in person)
- Numerically competent
- Attention to detail and commitment to provide ongoing quality.
- A good understanding of Word and Excel.
We offer training and development, which includes support for professional exams. Additionally, as part of a growing worldwide organisation there are numerous opportunities to develop your career.
What\’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \”Global Wellbeing Days\” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
Senior Pensions Administrator employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Senior Pensions Administrator. Understanding the nuances of administration support, SLAs, and client relationships will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees at Aon to gain insights into the company culture and expectations for this role. This can provide you with valuable information that you can use to tailor your approach.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've implemented process improvements in previous roles. Aon values continuous improvement, so showcasing relevant examples will set you apart.
✨Tip Number 4
Highlight your ability to work in a hybrid environment. Be ready to discuss how you manage your time and productivity when working both in the office and remotely, as this is a key aspect of the role.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Pensions Administrator role. Emphasise your attention to detail, customer satisfaction focus, and any previous experience in administration or operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed workloads, improved processes, or contributed to team success in previous positions.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, problem-solving abilities, and numerical competence. Use examples to demonstrate how these skills have helped you achieve targets or improve service delivery in past roles.
Showcase Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to pensions or administration. This shows your commitment to professional development and aligns with Aon's culture of continuous learning.
How to prepare for a job interview at Aon
✨Showcase Your Attention to Detail
As a Senior Pensions Administrator, attention to detail is crucial. Be prepared to discuss specific examples from your past work where your meticulousness led to successful outcomes or prevented errors.
✨Demonstrate Customer Focus
Aon values customer satisfaction highly. Think of instances where you went above and beyond for clients or how you handled challenging situations to meet service level agreements. This will show your commitment to client service.
✨Prepare for Technical Questions
Since the role requires being a subject matter expert, brush up on relevant processes, systems, and tools related to pensions administration. Be ready to answer technical questions and provide insights into how you can contribute to continuous improvement.
✨Exhibit Team Collaboration Skills
The ability to work well in a team is essential. Prepare to share examples of how you've supported colleagues, coordinated workloads, or contributed to team projects. Highlight your role in fostering a collaborative environment.
