At a Glance
- Tasks: Conduct quality assurance reviews to ensure excellent customer outcomes and compliance.
- Company: Join NFP, a global leader in insurance with a local touch.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment focused on continuous improvement and customer satisfaction.
- Why this job: Make a real impact on customer experiences while enhancing your QA skills.
- Qualifications: 3+ years in insurance broking and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
- Posting Description
- To keep up with our growth in the UK and Ireland, we’re looking for a dedicated
Quality Assurance Assessor as we continue to strengthen our first line conduct oversight capabilities across the UK.
As part of the Conduct and Controls team, you will play a key role in providing assurance that our broking activities consistently deliver good customer outcomes and meet regulatory and internal standards.
You will conduct structured file reviews across new business, renewals and mid-term adjustments, identify emerging conduct risks, and use insight to drive continuous improvement across the business.
This is an exciting opportunity for someone with strong technical insurance broking experience and a passion for quality, conduct, and customer outcomes to help shape and enhance our QA framework.
Here at NFP (an Aon company), we pride ourselves on being a local business with a global reach
This isn’t just corporate jargon, it highlights our commitment to building close, lasting personal relationships with our clients, while possessing the rare capability of solving their full range of business and people challenges around the world.
We’re looking for someone with
- Minimum 3 years’ experience within commercial, corporate or technical insurance broking.
- Sound understanding of FCA regulatory expectations within an insurance broking/intermediary environment is desirable.
- Strong knowledge of ICOBS, Consumer Duty, vulnerable customer considerations and fair value requirements.
- Experience undertaking QA file reviews, compliance monitoring or operational control activities.
- Strong understanding of the insurance broking lifecycle across new business, renewals and mid-term adjustments.
- Proven ability to review customer files and identify control weaknesses and opportunities for improvement.
- Strong attention to detail with excellent analytical skills.
- Excellent communication skills, with the ability to deliver clear, constructive feedback and influence stakeholders.
- Confident in providing constructive challenge and influencing stakeholders to improve customer outcomes and control effectiveness.
- Experience using Acturis or a similar broking platform.
- Cert CII (Certificate in Insurance) or equivalent (desirable).
- Dip CII (Diploma in Insurance) or working towards.
- Any relevant compliance or conduct related training (e. g. Consumer Duty, FCA regulations).
Using these skills you will be
- Delivering first line quality assurance through structured, risk-based file reviews using agreed sampling methodologies across new business, renewals and mid-term adjustments, ensuring compliance with regulatory requirements, internal policies and QA standards.
- Assessing technical broking activity, including placement rationale, disclosures, customer communications and documentation, to ensure accuracy, quality and good customer outcomes, including consideration of Consumer Duty requirements, fair value and customer understanding where applicable.
- Maintaining a strong focus on customer outcomes by identifying actual or foreseeable harm, assessing evidence of good customer outcomes and escalating material findings, conduct concerns and control weaknesses where appropriate.
- Identifying emerging themes, trends and systemic issues arising from QA activity, including process weaknesses and opportunities for improvement.
- Providing clear, constructive feedback and coaching to operational teams to support continuous improvement and reinforce a “k’right first time” culture.
- Supporting targeted and thematic reviews where recurring issues or heightened conduct risk are identified.
- Contributing to remediation activities, including tracking and monitoring the completion of agreed actions.
- Supporting the production of high-quality QA MI and reporting for senior stakeholders.
- Using insight from complaints, customer feedback and conduct-related events to support thematic reviews and the identification of emerging conduct risks.
- Championing strong conduct standards across the business, promoting awareness of regulatory expectations and good practice.
We’re committed to creating an inclusive and accessible recruitment process.
If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you. Please email for more on this.
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Quality Assurance Assessor employer: Aon
AON is an exceptional employer that fosters a dynamic work culture in the heart of Greater London, offering flexibility to work from multiple locations including Reading and Chelmsford. With a strong emphasis on employee growth, AON provides comprehensive training and development opportunities, ensuring that team members can thrive in their careers while contributing to innovative solutions in Trade Credit Insurance. Join us to be part of a collaborative environment where your expertise will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Assessor
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aon). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aon. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Quality Assurance Assessor
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aon.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aon. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aon
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aon to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aon, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aon's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
