Operations Manager – UK - Commercial Risk

Operations Manager – UK – Commercial Risk

Aon are currently recruiting for an Operations Manager to join our team which is a hybrid role with the flexibility to work both virtually and from our Chelmsford / or London office. The Operations Manager will be primarily responsible for providing oversight and supporting the operational performance and processes of the Commercial Risk London business units.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process, and produce output suitable for inclusion
• Escalation, tracking and completion of actions raised in audit and assurance work
• Ensuring policies and FCA requirements are adhered to, such as E&O management, Business Continuity Plans, File Reviews, key KPIs
• Understanding, oversee and support the client teams with credit control
• Assisting in the delivery of successful operational and business related change projects and process improvements as needed
• Working collaboratively with colleagues to deliver ABS initiatives
• Working with outsourcing partners to deliver business results
• Identifying and implementing of key change projects that improves operational efficiency or regulatory adherence, including project management, and other ad-hoc support as required
• Responsible for working in accordance with the AON UK Limited Risk Management Framework and compliance with the AON UK Limited policies including participation in the management of risks (including the completion of mandatory training) that may adversely impact the business interests or reputation of the Group Company
• Managing key Partners and developing relationships with business colleagues

How this opportunity is different

This is an exciting opportunity to work in a market that is serving Global clients and collaborating with the business to help them serve our clients. You will be working with key stakeholders, have opportunities to be involved in change projects, working with our outsourcing team, Genpact and be part of evolving the business, such as moving work out to Aon India.

Skills and experience that will lead to success

• Enthusiastic teammate with strong relationship and empathy building skills, who is capable of selling reasons for change / plans to a diverse range of relationships
• Strong understanding of and experience of change management principles and approaches
• Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner
• Strong interpersonal skills – able to communicate well across organisational levels, including well-developed influencing skills
• Good understanding of the Insurance Industry
• Strong track record in change management and operational improvement or process re-engineering, including working with offshore establishments
• Demonstrated success through influencing and leading high-performance teams
• A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues.
• Experience of introducing sophisticated systems and new working practices into a business on time and on budget
• Sets priorities to maximise high value activities and outcomes, including strong organisation skills
• Uses client, financial and operational data to direct resources – making resource allowance decisions to maximise effectiveness
• Focuses on initiatives that drive continuous improvement in margin
• Solving problems, take decisions and implement to completion
• Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

2563372 Operations Manager – UK – Commercial Risk

Aon are currently recruiting for an Operations Manager to join our team which is a hybrid role with the flexibility to work both virtually and from our Chelmsford / or London office. The Operations Manager will be primarily responsible for providing oversight and supporting the operational performance and processes of the Commercial Risk London business units.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process, and produce output suitable for inclusion
• Escalation, tracking and completion of actions raised in audit and assurance work
• Ensuring policies and FCA requirements are adhered to, such as E&O management, Business Continuity Plans, File Reviews, key KPIs
• Understanding, oversee and support the client teams with credit control
• Assisting in the delivery of successful operational and business related change projects and process improvements as needed
• Working collaboratively with colleagues to deliver ABS initiatives
• Working with outsourcing partners to deliver business results
• Identifying and implementing of key change projects that improves operational efficiency or regulatory adherence, including project management, and other ad-hoc support as required
• Responsible for working in accordance with the AON UK Limited Risk Management Framework and compliance with the AON UK Limited policies including participation in the management of risks (including the completion of mandatory training) that may adversely impact the business interests or reputation of the Group Company
• Managing key Partners and developing relationships with business colleagues

How this opportunity is different

This is an exciting opportunity to work in a market that is serving Global clients and collaborating with the business to help them serve our clients. You will be working with key stakeholders, have opportunities to be involved in change projects, working with our outsourcing team, Genpact and be part of evolving the business, such as moving work out to Aon India.

Skills and experience that will lead to success

• Enthusiastic teammate with strong relationship and empathy building skills, who is capable of selling reasons for change / plans to a diverse range of relationships
• Strong understanding of and experience of change management principles and approaches
• Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner
• Strong interpersonal skills – able to communicate well across organisational levels, including well-developed influencing skills
• Good understanding of the Insurance Industry
• Strong track record in change management and operational improvement or process re-engineering, including working with offshore establishments
• Demonstrated success through influencing and leading high-performance teams
• A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues.
• Experience of introducing sophisticated systems and new working practices into a business on time and on budget
• Sets priorities to maximise high value activities and outcomes, including strong organisation skills
• Uses client, financial and operational data to direct resources – making resource allowance decisions to maximise effectiveness
• Focuses on initiatives that drive continuous improvement in margin
• Solving problems, take decisions and implement to completion
• Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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