Client Service Advisor - Manchester

Are you looking for your next step up within the insurance industry? Would you like to excel your career with a global leading broker? Aon Corporate are now recruiting for a Client Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Manchester office.

What The Day Will Look Like

This role is within our large mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company and our clients look for a relationship with their broker where we provide a tailored approach. Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the Commercial Risk team provides clients with a claims service and advice on risk management across most industries, with specialisms in manufacturing, waste, construction, food and drink, retail and wholesale.

The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend internal client meetings and external client visits, including the client pre-renewal and renewal meetings, and supporting on insurer surveys.

Daily Duties Will Include:

• Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.
• Day to day client contact, negotiate renewal terms, mid-term adjustments and cover extensions.
• Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations and renewal reports, working closely with the Broking Managers to prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Provide on-going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
• Issuing documentation to clients, and communicating terms of settlement, ensuring that premiums are debited (and allocated appropriately where required) and assist with maintenance of credit control standards.

How This Opportunity Is Different

The Client Service Advisor role within Manchester is going through an evolution! Back-office support is provided by Aon colleagues offshore resulting in a reduced administrative burden and more time with clients and focusing on technical excellence in the role. The successful candidate will work alongside a team of Client Managers looking after an established and varied portfolio of large mid-market corporate clients throughout the UK, this role will have lots of exciting opportunities to nurture and grow existing client relationships whilst also supporting our team in successfully winning new clients.

We provide comprehensive training support and tailor individual development plans to suit each colleague. With tailored training, coaching and development opportunities to suit your needs, there will be plenty of opportunities to progress your career within Aon! We work within a very open and trusted culture, operate a flexible Hybrid working model, and really pull together as a team to achieve success in Manchester. This is a great opportunity to build a career in a team with a consistent track record of developing talent. Working within a business with a huge amount of innovative solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.

Skills And Experience That Will Lead To Success:

• Demonstrated ability in the insurance industry, within the core lines of commercial risks, including Property/BI and Casualty classes, Motor Fleet, Management Liability and Cyber.
• Commercial understanding of business i.e. market forces, business drivers, market dynamics, competitors and risks, etc.
• Client focused with a consultative approach and commitment to excellence in the provision of client service.
• Knowledge of FCA Principle and Procedures.