Client Service Advisor in Manchester

Do you have Commercial/Corporate short-term insurance experience? Experienced in dealing with Multinational/Global clients? We are hiring! Aon South Africa is recruiting a highly skilled Client Service Advisor in our AGCN department based on a hybrid basis, from our Head office in Sandton.

The role of the Client Service Advisor (AGCN) is to work closely with Client Manager/ Business Unit Head or Strategic Account Manager to retain and service existing and prospective clients. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Responsible for being the primary point of contact for clients.
• Contributes to and provides input into the entire client lifecycle, including renewals, endorsements and/or cancellations.
• Works with Client Manager/ Business Unit Head or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client‑servicing administrative/transactional activities.
• Provides clients with renewal notices and reminders.
• Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers.
• Communicates with insurers both locally and internally.
• Claims - process, follow up and update client on the status of the claim.
• Contribute to client retention and renewal targets.
• Manages and facilitates the cancellation process and creates the necessary documentation.
• Fulfills the primary point of contact for clients by providing services and resolving queries.
• Assists in the day to day running of clients’ risk and insurance programs, producing and checking documentation where required.
• Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where an outsource partner exists).
• Contributes to all client planning meetings and attends and contributes to internal and external client meetings.
• Responsible for credit control.

How this opportunity is different:

This is an excellent development opportunity for a polished, proactive and credible insurance professional to enhance their client‑management and technical capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.

Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in South Africa and throughout our connected global networks.

Skills and experience that will lead to success:

• A minimum of Grade 12 or equivalent.
• A bachelor’s degree is preferable.
• Must be registered as a representative with the FSCA in terms of the FAIS Act.
• Must be registered as a licentiate with the IISA.

Knowledge:

• Extensive knowledge of policy wordings.
• Advanced knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Sophisticated digital literacy in MS Word and Excel.
• General knowledge of cross border insurance / Strong grounding across multiple lines; Property, BI, Marine, Motor Fleets, Liability (Incl. D&O / PI).
• Regulatory Awareness across different markets (Africa / Europe).

Skills and Attributes:

• Sophisticated analytical, technical and problem‑solving skills and abilities.
• Ability to communicate optimally, and confidently both verbally and written.
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.
• We need a dynamic individual, who is hardworking, and adaptable.
• Fronting and multinational programme structuring.
• Stakeholder and relationship management.
• High attention to detail and ability to work under pressure across multiple deadlines.

Experience:

• Have a minimum of 7-10 years’ experience in a similar or related role.
• Extensive commercial or corporate insurance experience.
• Multinational / global client experience is an added advantage.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace.

If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.