Claims Advocate - Speciality Lines in Manchester

Aon Risk Solutions is currently looking for a Claims Advocate – Speciality Lines to join our UK Claims Team, working with a portfolio of multinational and large corporate clients. You will be responsible for managing a dedicated portfolio of Professional Indemnity (PI), Directors & Officers (D&O), Crime and Cyber claims for UK and multinational clients, and supporting the wider team on complex and strategic matters placed through the London Market Bureau. This is a hybrid role which can be based from either Leeds, London or Manchester.

What the day will look like:

• Leading a portfolio of speciality lines claims, specifically PI, D&O, Crime and Cyber, including London Market Bureau‑placed risks, ensuring proactive, efficient and commercially focused resolution.
• Delivering a high‑quality claims service to clients, including day‑to‑day claims handling, strategic guidance, and coordination across these product lines.
• Handling cases in line with FCA guidelines, relevant pre‑action protocols, and established internal procedures, including the management of matters within the Bureau environment.
• Setting, maintaining and reviewing appropriate claims reserves in accordance with internal and client requirements.
• Analysing PI, D&O, Crime and Cyber policy wordings to establish coverage positions, advising clients on strategy, and supporting the effective presentation of claims to insurers.
• Providing clear, timely and solutions‑focused claims advice to clients to facilitate effective negotiation and settlement.
• Acting as a key claims contact for allocated clients, building and maintaining strong relationships and ensuring that expectations are handled and met.
• Liaising with a wide range of stakeholders (clients, insurers, brokers, legal representatives and internal colleagues) to progress claims, resolve issues and remove barriers to settlement.
• Establishing and maintaining accurate electronic claim files; processing claims information and coordinating internal claims‑related activities to ensure data quality and audit readiness.
• Identifying and escalating complex, high‑value or contentious matters appropriately, contributing to claims strategies and to the development and sharing of best practice within the team.
• Supporting the development of relationships with key clients and markets, including participation in client meetings, market meetings and presentations where required.
• Working in compliance with Aon UK Limited policy guidelines, including active participation in risk management activities (such as completion of mandatory training) that may affect the business, interests or reputation of any Group Company.

How this opportunity is different:

You will be joining a genuinely market‑leading specialty claims team, working on complex PI, D&O, Crime and Cyber programmes. As a Specialty Lines Claims Advocate, you won’t just process claims – you’ll shape claim strategy, influence outcomes and build a profile with major corporate clients. You’ll collaborate closely with experienced Claims Advocates, specialist brokers and account managers, and you’ll have direct access to Aon’s extensive insurer relationships, legal and forensic partners, and global network. That means the support, market connections and tools you need to handle complex matters with confidence, while continuing to deepen your technical expertise. Alongside this, you’ll benefit from a supportive, inclusive team culture, structured development, and study support towards professional qualifications such as ACII or CILA, giving you a clear platform to grow your career within Aon.

Skills and experience that will lead to success:

• Solid client‑facing experience, with the ability to build rapport, manage expectations and maintain long‑term relationships.
• Relevant claims handling experience (typically 2–5 years) within specialty lines, with exposure to PI, D&O, Crime and/or Cyber claims.
• Good working knowledge of London Market and Bureau claims processes and systems, with the ability to progress and negotiate claims effectively.
• Strong verbal and written communication skills, including the ability to explain complex specialty lines issues clearly to clients and stakeholders.
• Ability to work in a demanding and fast‑paced environment, demonstrating flexibility and adaptability while maintaining a structured and organised approach.
• Proven ability to manage internal and external stakeholders effectively at various levels.
• Strong analytical and problem‑solving skills, with the ability to prioritise effectively and deliver within agreed deadlines.
• Good IT skills, with proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Confident negotiation skills, with experience of achieving positive and commercially appropriate outcomes for clients.
• Working towards, or a desire to gain, professional qualifications such as ACII or CILA.
• Understanding of the importance of compliance with FCA regulatory and business procedures, and the ability to adhere to agreed processes and controls.
• Strong planning and organisational skills, with close attention to detail and a focus on high‑quality service delivery.