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For Companies At a Glance
- Tasks: Support technology services and improve operations while collaborating with various teams.
- Company: Join Aon, a leader in innovative and inclusive workplace culture.
- Benefits: Enjoy flexible working, wellbeing days, and continuous learning opportunities.
- Why this job: Make a real impact in tech service management while developing your career.
- Qualifications: Strong organisational skills and clear communication; experience in service or operations roles preferred.
- Other info: Fully remote role with excellent growth potential in technology business partnering.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The UK Technology Service and Partnering Analyst supports the UK Technology Business Partnering team by combining junior technology business partnering activities with UKâfocused service management responsibilities. The role provides operational support across dayâtoâday technology service interactions, UKâimpacting incidents, and service performance reporting, while also supporting Technology Business Partners in driving proactive service improvements with Technology delivery teams. This is a fully virtual role and can be based anywhere in the UK.
What the day will look like
- Technology Business Partnering Support
- Act as an initial point of contact for reactive business queries relating to Technology services, incidents, and requests.
- Support Technology Business Partners with coordination, followâups, and information gathering across Technology delivery teams.
- Assist with drafting clear, businessâappropriate communications to support Technology updates and service messages.
- Maintain logs of issues, requests, actions, and outcomes to support consistency, transparency, and effective handover.
- UK Major Incident & Service Disruption Support
- Support UKâfocused activity during Major Incidents impacting UK colleagues or services.
- Coordinate businessâfacing updates, timelines, and summaries in line with agreed UK communication approaches.
- Produce postâincident summaries capturing UK impact, lessons learned, and followâup actions to support continuous improvement.
- UK Technology Service Reporting
- Produce regular UK service performance and insight reports using information from Technology delivery teams and service providers.
- Track and report on service availability, incident trends, recurring issues, and UKâspecific risks or themes.
- Support Technology Business Partners by turning service data into clear, actionable insights for stakeholder and governance discussions.
- Internal Service Reviews & Continuous Improvement
- Support the planning and delivery of internal service reviews with Aon Technology delivery teams and service providers.
- Coordinate review sessions, capture outcomes, and track agreed improvement actions.
- Monitor progress and escalate risks or delays where actions are not progressing as expected.
- Work with Technology Business Partners to identify and support proactive service improvements.
- Stakeholder & Team Collaboration
- Build effective working relationships with UK Technology Business Partners, Service Management teams, Technology delivery teams, and suppliers.
- Act as a reliable and organised support function, improving dayâtoâday engagement and reducing friction for business stakeholders.
- Support consistency and discipline in how UK service issues and improvements are managed and communicated.
Skills and experience that will lead to success
- Experience in a service, operations, or businessâfacing support role requiring coordination across multiple teams and accountability for service outcomes.
- Strong organisational skills and the ability to manage multiple tasks and followâups.
- Clear written and verbal communication skills, with the ability to adapt messaging for nonâtechnical audiences.
- Comfortable working with service data, reports, and documentation.
- A collaborative mindset and willingness to learn across Technology and Service Management disciplines.
Desirable
- Exposure to IT Service Management concepts (e.g. incidents, service reviews, continuous improvement).
- Experience working in a regulated or UKâspecific operating environment.
- Interest in developing towards a future Technology Business Partner or Service Management role.
How we support our colleagues
- On top of a comprehensive benefits package, we encourage an inclusive workforce.
- Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
- All colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
- We offer a variety of working style solutions.
- Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
UK Technology Service and Partnering Analyst in London employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land UK Technology Service and Partnering Analyst in London
â¨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Itâs all about making connections!
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your skills align with their mission. We want to see that youâre not just a fit for the role, but for the team too!
â¨Tip Number 3
Practice your communication skills! Since this role involves clear messaging, try explaining complex tech concepts in simple terms to a friend. This will help you shine during interviews when discussing service management.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre genuinely interested in being part of our team at Aon.
We think you need these skills to ace UK Technology Service and Partnering Analyst in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Technology Service and Partnering Analyst role. Highlight your relevant experience in service management and business support, and donât forget to mention any specific skills that match the job description.
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing abilities. Keep your language professional yet approachable, and make sure to adapt your messaging for a non-technical audience where necessary.
Highlight Your Organisational Skills: This position requires strong organisational skills, so be sure to showcase any experiences where you managed multiple tasks or coordinated across teams. Use examples that illustrate your ability to keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs the easiest way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Aon
â¨Know Your Tech Basics
Brush up on your understanding of IT Service Management concepts, especially incidents and service reviews. This will help you speak confidently about how you can support the Technology Business Partners and contribute to service improvements.
â¨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational skills. Think about times when you managed multiple tasks or coordinated across teams effectively. This will highlight your ability to handle the day-to-day operational support required in this role.
â¨Communicate Clearly
Practice drafting clear and concise communications. Since you'll be assisting with business-facing updates, being able to adapt your messaging for non-technical audiences is crucial. Consider doing mock interviews where you explain technical concepts in simple terms.
â¨Emphasise Collaboration
Be ready to discuss your collaborative mindset. Share experiences where you built effective working relationships with various stakeholders. This will show that you understand the importance of teamwork in improving service delivery and managing issues.