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For Companies At a Glance
- Tasks: Lead client management strategy and enhance employee experience across Aon's global business.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and shared success.
- Why this job: Make a real impact by improving client success and employee experiences on a global scale.
- Qualifications: Significant experience in client management and strong analytical skills required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. This is a hybrid position with flexibility to work both virtually and from our London head office.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Client Management Strategy & Best Practice: Design and own the Employee Experience client management strategy, aligned to: Aon Client Leadership engagement model and Global Standards (Client Planning, Articulating Value, Client Feedback, Proactive Jeopardy and Recovery Mgmt). Define what “good to great” looks like for client management in Employee Experience (mindsets, behaviours, minimum standards). Create and maintain playbooks, toolkits and templates for client segmentation and coverage models within Employee Experience, client planning (relationship maps, whitespace analysis, opportunity plans), and governance around client reviews, pipeline reviews and jeopardy reviews.
- Enablement of Client Leaders & Account Teams: Partner with regional/segment leaders to identify and support Aon Client Leaders and key account managers for Employee Experience clients. Design and oversee training and skill‑building for client planning and client team leadership, C‑suite engagement and value‑based conversations, and cross‑solution collaboration (Human Capital + Risk Capital where relevant). Facilitate communities of practice (e.g., monthly Client Leader forum) to share wins, lessons learned and best practice.
- Reporting, Analytics & Insight: Define the core KPI set for Employee Experience client management (e.g., client planning completion, whitespace coverage, pipeline quality, cross‑sell, revenue growth, retention, NPS / client feedback, jeopardy trends). Partner with ABS, Finance, and Client Leadership to build and maintain a consolidated reporting “roll‑up” for Employee Experience. Produce regular insight packs for leadership highlighting progress vs. client management goals, key risks (jeopardy) and opportunities (whitespace, cross‑border, new solutions), and recommended actions and interventions.
- Governance & Execution Discipline: Guide client management governance forum for Employee Experience to review top accounts and key pursuits. Monitor adherence to Global Standards (Client Planning, Articulating Value, Client Feedback, Jeopardy). Ensure regular, structured client reviews are in place with clear account plans and ownership, documented actions, owners and timelines.
- Collaboration Across Aon: Act as an Employee Experience liaison into Enterprise/Aon Client Leadership groups and executive sponsors, Aon Business Services for tooling, process and reporting improvements, and industry teams and other Aon domains to drive integrated solutions. Promote and embody Aon United ways of working.
Skills and experience that will lead to success:
- Significant experience in client management, account leadership, client success, or related roles in professional services, consulting, or complex B2B environments.
- Deep understanding of Human Capital / Employee Experience topics or strong adjacent experience with clear ability to get up the curve quickly.
- Proven track record in building and leading client management or client success functions.
- Strong analytical skills and demonstrated ability to coach senior colleagues in client leadership, opportunity development, and value‑based selling.
- Excellent communication and facilitation skills; comfortable engaging with senior internal and client stakeholders.
Preferred:
- Prior experience at Aon or within a global brokerage/consulting firm.
- Exposure to Aon’s Aon United strategy, Aon Client Leadership, or equivalent enterprise client models.
Head of Client Management - Employee Experience in London employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Management - Employee Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Head of Client Management role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Aon's Employee Experience strategies. Familiarise yourself with their client management practices and think about how you can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past roles that demonstrate your expertise in client management and success. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Client Management - Employee Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Client Management Skills: Since this role is all about client management and employee experience, highlight any previous roles where you’ve successfully led client relationships or improved client satisfaction. We love seeing real examples of how you've made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points for key achievements and avoid jargon unless it’s relevant. We appreciate clarity and want to quickly understand what you bring to the table.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aon
✨Know Your Client Management Strategy
Before the interview, dive deep into Aon's client management strategy and best practices. Understand how they define 'good to great' in client management and be ready to discuss your own experiences in shaping similar strategies.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing key performance indicators (KPIs) you've used in previous roles. Be specific about how you’ve tracked client success and what insights you derived from data to drive improvements.
✨Engage with Real Examples
Bring real-life examples of how you've successfully led client management initiatives or training programmes. Highlight your experience in cross-solution collaboration and how it benefited your clients, as this aligns with Aon's focus on integrated solutions.
✨Emphasise Communication and Collaboration
Since this role involves liaising with various stakeholders, be prepared to discuss your communication style and how you foster collaboration across teams. Share instances where your facilitation skills led to successful outcomes in a matrixed environment.