Client Service Manager - Real Estate Insurance in London

Are you an experienced Real Estate Insurance professional who is keen to deliver winning client experiences and strategic solutions across sophisticated portfolios? At Aon, we are expanding our Real Estate Practice and looking for a Client Service Manager who can bring client and technical experience, commercial insight and a passion to support our growing business. Are you comfortable handling a client allocation including those with multi-national portfolios where you will act in an advisory capacity for all technical enquiries and help drive efficiencies across our business? If so, then we would love to hear from you in connection with this brand-new role. This is a hybrid role with the flexibility to work both virtually and from our London office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Providing experience based technical advice and support on a range of matters including risk transfer, policy coverage and lender requirements.
• Oversee broking and carrier marketing to ensure the best outcome for clients.
• Adjust client service plans in line with client feedback.
• Develop growth opportunities through existing and prospective client base.
• Build and maintain strong working relationships with insurance market and underwriters.
• Drive productivity and quality of services through effective business operating models, ensuring adoption of processes, procedures and technology.
• Support and communicate the delivering excellent service model and next generation analytical tools to set new standards of service delivery, growth and increased efficiencies.
• Proactively approach training and development to grow knowledge and ability to deliver excellence in client service.
• Lead by example, inspiring, encouraging and personally supporting account handlers in their career development.

How this opportunity is different:

This is a phenomenal opportunity to join our Real Estate practice in a time of growth. Ideally, we would like to secure the services of an existing Real Estate Account Executive/Client Manager/Client Service Manager but, refreshingly, are also able to consider impactful, client-facing Real Estate Account Handlers who are ready to take the next step.

Skills and experience that will lead to success:

• Commercial understanding of business and the Insurance market.
• Delegation skills.
• Substantial Real Estate or Property Owners experience.
• Strong technical knowledge in all major and ancillary classes.
• Good negotiating, listening and interpersonal skills.
• Adaptable, focused and self-disciplined.
• Proficient in use of Microsoft Office and IT systems.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace.

If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.