At a Glance
- Tasks: Lead client engagement and strategic account leadership for captive clients.
- Company: Join Aon, a global leader in risk management and insurance.
- Benefits: Enjoy flexible working, wellbeing days, and a supportive culture.
- Other info: Be part of an inclusive team that values innovation and growth.
- Why this job: Make a real impact by transforming client relationships into strategic value.
- Qualifications: Strong communication skills and a knack for client insights.
The predicted salary is between 60000 - 80000 £ per year.
Are you a client leader who can transform positive relationships into lasting strategic value? Do you excel in complex client settings where success relies on judgement, influence, and the ability to coordinate expertise across multiple collaborators? Aon seeks a Captive Client Leader to lead client engagement and strategic account leadership within Aon Captive and Insurance Managers (ACIM). This role aims to improve client results through consultative captive leadership. As a Captive Client Director, you will serve as the main contact between captive clients and Aon. You will ensure clients receive excellent service, strategic guidance, and access to the appropriate expertise throughout the company. This role is shifting from a technical role centred on delivery to one passionate about client insights, value creation, and aligning Aon's offerings for captive and risk finance opportunities. You are not only coordinating client servicing. You are helping clients make better decisions about captive performance, risk financing strategy and long-term value creation.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Leading strategic client engagement for a portfolio of captive clients, acting as the primary relationship lead for senior collaborators.
- Running annual account planning discussions aligned to client priorities, service requirements and commercial objectives.
- Scheduling strategy check-ins with knowledgeable professionals to bring external insights, market awareness, and anticipatory advice.
- Reviewing stewardship reports, performance data and service metrics to find opportunities for improvement and additional value creation.
- Orchestrating internal teams across domiciles, Global Capability Centres and wider Aon businesses to deliver coordinated client outcomes.
- Finding opportunities to strengthen client relationships, improve account profitability and expand relevant Aon services.
- Translating technical, financial and performance information into clear client narratives and actionable recommendations.
- Mentoring and supporting more junior colleagues to strengthen client leadership capability and consistency of service delivery.
- Maintaining delivery standards across service schedules, governance commitments and regulatory requirements.
How This Opportunity Is Different
The role is unique because of the extent of client engagement, strategic accountability, and interdepartmental cooperation required. You will serve as the primary liaison between captive clients and Aon, gathering expertise from across the organisation to improve client choices and strengthen enduring relationships. The role requires a shift from transactional service delivery toward consultative client leadership. Success depends on your ability to understand client priorities deeply, find opportunities proactively and bring value through strategic conversations, insight-led communication and effective orchestration of Aon capabilities. You will help build the future-state client leadership model within ACIM, supporting a more proactive, data-driven and commercially focused approach to client engagement.
Skills for Impact and Success
We are interested in what you can do and how you operate. We do not focus only on where you have worked or how many years you have spent in a role. Strong candidates will demonstrate capability in the following areas:
- Advisory Client Leadership: Gains in-depth insight into client priorities, challenges, and risk financing aims. You foresee client needs, articulate problems clearly, and serve as a trusted advisor helping clients reach better decisions.
- Strategic Commercial Thinking & Value Creation: Connects client strategy, commercial opportunities and Aon capabilities to build measurable value for both clients and the business. You identify growth opportunities while maintaining a strong focus on long-term relationship quality and account profitability.
- Orchestrating Aon Capability & Matrix Influence: Coordinates expertise and collaborators across Aon to deliver coordinated client outcomes. You influence effectively without relying on formal authority and align teams around shared client objectives.
- Client Service Ownership & Delivery Field: Maintains accountability for client commitments, service schedules and stewardship activity. You proactively manage delivery risks, maintain service quality and build confidence through reliable execution.
- Insight-Led Communication & Value Articulation: Communicates clearly and persuasively with senior collaborators. You transform technical information, market insight, and performance data into meaningful narratives that back strategic decisions and show value.
- Judgement in Ambiguity & Learning Agility: Operates effectively in evolving and sometimes unfamiliar situations. You make sound decisions with incomplete information, adapt quickly to changing client needs and know when to draw on specialist expertise.
- Change Leadership & Future-State Approach: Supports the shift toward a more consultative and value-adding client leadership model. You question traditional methods, demonstrate future-state behaviours, and assist in integrating new approaches across teams.
- Team Leadership, Coaching & Role Modelling: Builds capability and consistency across colleagues and account teams. You mentor others effectively, share expertise and help strengthen client leadership standards across the organisation.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Captive Client Leader in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aon. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Captive Client Leader in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aon.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aon's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aon
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aon.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aon will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aon employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
