At a Glance
- Tasks: Drive digital transformation in broking operations and enhance business processes.
- Company: Join Aon, a leader in shaping better decisions globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous learning.
- Why this job: Be at the forefront of digital change in the insurance industry.
- Qualifications: Experience in insurance operations and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
The Digital Operations Business Partner (DOBP) is a senior, business‑facing role within Aon’s Global Broking Centre (GBC), accountable for shaping, enabling and embedding digital change across broking operations. This is not a traditional project or programme role. The DOBP operates as the bridge between operational reality and digital delivery — deeply embedded in BAU, trusted by business leaders, and able to translate insight into practical, implementable design that supports the GBC Target Operating Model. The role sits at the heart of Aon’s broking transformation, supporting platforms such as Aon Broker CoPilot (ABCoP), GRIDS, DPX (Digital Placement Exchange), PACT, and London Market digital trading platforms including Whitespace and PPL.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Business‑led digital change & requirements ownership: Act as the primary business owner for requirements across assigned digital platforms. Translate operational pain points and opportunities into clear, pragmatic digital design inputs. Balance structured requirements with insight‑led shaping, prioritisation and simplification. Ensure technology solutions reflect how work actually happens in broking and operations.
- Embedded BAU partnership: Operate as a visible, credible partner within BAU operations. Build deep understanding of broking, CSD, invoicing and downstream processes. Identify friction early and shape solutions before issues escalate into delivery or adoption risk.
- Design authority & decision support: Support design forums with clear options, trade‑offs and business recommendations. Protect the integrity of the agreed GBC Operating Model during iterative delivery. Partner with Operations Leaders and the Head of Operations Improvement to align delivery with business design.
- Change readiness & adoption: Take ownership of operational readiness for assigned platforms (process, data, roles and controls). Support cutover, early lifecycle adoption and stabilisation post‑go‑live. Act as a trusted point of reference on how new digital workflows fit into day‑to‑day BAU.
- Stakeholder partnership & influence: Build strong working relationships across GBC, ABS and Aon Technology. Be recognised for clarity, follow‑through and quality of thinking rather than positional authority. Act as a connector across business, technology and change communities.
- Digital fluency & continuous learning: Build strong understanding of Aon’s digital platforms and approved AI tooling. Translate new capabilities and market trends into practical implications for GBC. Model effective use of digital tools to simplify work and improve operational outcomes.
Skills and experience that will lead to success
- Essential: Strong experience in insurance operations and/or broking, ideally within the London Market. Proven track record in business‑led digital, process or operating model change. Ability to translate business needs into clear, pragmatic digital design and delivery input. Credibility operating with senior stakeholders in complex, matrixed environments. Excellent communication skills and sound judgement when balancing competing priorities.
- Desirable: Experience with broker workflows, placement processes or market platforms. Exposure to digital trading, workflow, contract or data platforms. Familiarity with structured change, product or delivery frameworks (used pragmatically).
What success looks like
- Technology teams receive clearer, more actionable business input.
- Brokers and operations teams experience smoother delivery and stronger adoption.
- New tools land with higher confidence, lower rework and improved BAU outcomes.
- The GBC Operating Model is strengthened through delivery, not diluted.
London Market Digital Business Partner employer: Aon
Aon is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a London Market Digital Business Partner, you will be at the forefront of digital transformation, working closely with senior stakeholders to drive meaningful change in broking operations. With a strong emphasis on employee growth, Aon fosters a culture of continuous learning and inclusivity, ensuring that every team member has the opportunity to thrive and contribute to impactful decisions that enrich lives globally.
StudySmarter Expert Advice🤫
We think this is how you could land London Market Digital Business Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its digital platforms. Understand their operations and think about how your skills can help them achieve their goals. We want to see you shine, so practice answering common questions and have some insightful questions ready for them too!
✨Tip Number 3
Showcase your digital fluency! Be ready to discuss how you've used technology to improve processes in your previous roles. Highlight any experience with digital trading or workflow platforms, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s make things happen!
We think you need these skills to ace London Market Digital Business Partner
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Digital Business Partner role is all about. Dive into the job description and pick out key responsibilities and skills. This will help us tailor your application to show how you fit perfectly!
Showcase Your Experience:When you're detailing your experience, focus on your background in insurance operations or broking, especially if you've worked in the London Market. We want to see how your past roles have prepared you for this position, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aon!
How to prepare for a job interview at Aon
✨Know Your Digital Platforms
Before the interview, make sure you have a solid understanding of Aon's digital platforms like ABCoP, GRIDS, and PPL. Familiarise yourself with how these tools operate within broking and how they can address operational pain points. This knowledge will help you demonstrate your ability to translate business needs into actionable digital solutions.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your experience in building strong relationships with senior stakeholders. Think about times when you've successfully influenced decisions or navigated complex environments. Being able to articulate these experiences will show that you can operate effectively within Aon's matrixed structure.
✨Emphasise Your Change Management Experience
Be ready to discuss your track record in leading business-led digital change. Share specific instances where you've identified friction points and shaped solutions before they escalated. This will illustrate your proactive approach and readiness to support operational readiness for new platforms.
✨Communicate Clearly and Confidently
During the interview, focus on clear communication. Practice articulating your thoughts on balancing structured requirements with insight-led shaping. Use examples to demonstrate your sound judgement in prioritising competing demands, as this is crucial for the role of a Digital Business Partner.
