At a Glance
- Tasks: Manage and advocate for clients' Professional Indemnity claims in a dynamic environment.
- Company: Join Aon, a leader in shaping better decisions for clients worldwide.
- Benefits: Enjoy hybrid working, professional development, and a supportive team culture.
- Other info: This role offers excellent career growth and the chance to build lasting client relationships.
- Why this job: Make a real impact by guiding clients through complex claims processes.
- Qualifications: Experience in UK commercial claims and strong negotiation skills are essential.
Are you a Claims Handler with experience gained in handling UK commercial claims ideally with exposure to and knowledge of Professional Indemnity? Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes? If so, then we might have the perfect opportunity for you working on a hybrid basis with an office base in Liverpool.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
About the role
As a PI Claims Handler, you will be responsible for managing a portfolio of claims on behalf of your allocation of clients. Yours will be a key role in ensuring all claims progress without delay and to the optimum conclusion. Responsibilities will include:
- Ensuring prompt intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting client through any required disclosure or data gathering.
- Co-ordinating claims from FNOL to settlement, advocating on behalf of your client and ensuring their interests are protected throughout.
- Providing expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
- Establishing and maintaining relationships with key client contacts.
- Liaising with insurers, loss adjusters and other stakeholders including internal servicing contacts.
- Accurate management of electronic claim files, processing all correspondence and diaries within SLA.
- Where required, attend claims review meetings, and produce up to date reports containing current claims experience.
How this opportunity is different
Unlike many claims handling roles, this position places you at the heart of complex Professional Indemnity claims, where your technical expertise, negotiation skills and client advocacy can make a genuine difference to the outcome. You'll work closely with a diverse portfolio of clients, acting as a trusted adviser throughout the claims journey, while benefiting from the support, development opportunities and market-leading reputation that come with being part of Griffiths and Armour/Aon. This is a role where your expertise is valued, your relationships matter, and your impact is felt every day.
Skills and experience that will lead to success:
- Experience of handling UK Commercial Insurance Claims ideally with knowledge of Professional Indemnity and/or Liability.
- Ability to work in a fast-paced environment, displaying flexibility and adaptability yet able to work in a structured manner.
- Strong organisational skills.
- Outstanding interpersonal skills.
- Excellent negotiation skills.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Indemnity Claims Handler,Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aon). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aon. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Professional Indemnity Claims Handler,Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aon.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aon. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aon
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aon to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aon, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aon's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
