At a Glance
- Tasks: Support clients with insurance needs and collaborate with teams to deliver top-notch service.
- Company: Join Aon, a global leader in professional services with a focus on teamwork and innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for personal growth.
- Other info: Be part of a supportive team that values trust and collaboration.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in commercial insurance and strong communication skills are preferred.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different:
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success:
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Being adaptable, focussed and self-disciplined – driven to achieve results.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem-solving skills.
- Ability to co-ordinate activities within a cross-functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- ACII or willingness to work towards this.
Insurance Client Services Specialist – Hybrid (London) employer: Aon
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering the flexibility of hybrid working in the vibrant city of London. With a strong focus on employee growth and development, Aon provides numerous opportunities for professional advancement while ensuring a supportive environment where every team member can thrive. Join us to be part of a dedicated team that values trust and is committed to making better decisions for our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Client Services Specialist – Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Aon or similar firms. Attend industry events and engage on LinkedIn to get your name out there and learn about potential openings.
✨Tip Number 2
Prepare for interviews by researching Aon's values and recent projects. Show us that you understand our mission of making better decisions and how you can contribute to that as an Insurance Client Services Specialist.
✨Tip Number 3
Practice your communication skills! As a Client Service Advisor, you'll need to engage with clients effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to take on the challenge.
We think you need these skills to ace Insurance Client Services Specialist – Hybrid (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in the commercial insurance industry and any specific knowledge you have about Professional Indemnity, Management Liability, and Cyber Insurance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your collaborative style and how you can work autonomously, as these are key traits we're looking for.
Showcase Your Communication Skills:Since good oral and written communication skills are essential, make sure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry, especially around Professional Indemnity, Management Liability, and Cyber Insurance. Familiarise yourself with Aon's products and services, as well as the latest market dynamics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Service Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully engaged clients or resolved issues in the past. This will demonstrate your ability to positively engage clients and work collaboratively with teams.
✨Be Ready for Problem-Solving
Expect questions that assess your decision-making and problem-solving skills. Think of specific instances where you've taken ownership of a problem and how you resolved it. Highlight your adaptability and focus on achieving results, as these traits are crucial for success in this role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and expectations for the role. This shows your enthusiasm and helps you gauge if Aon is the right fit for you. Plus, it gives you a chance to demonstrate your understanding of the position and its responsibilities.
