At a Glance
- Tasks: Lead global application maintenance, manage incidents, and drive efficiency improvements.
- Company: Join Aon, a trusted leader in decision-making and service quality.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams across the globe.
- Why this job: Make a real impact by optimising application landscapes and enhancing user experiences.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Global Application Maintenance coordinates major incident and problem management and works closely with business and technology leaders to improve service quality, reduce run costs, and support product and portfolio roadmaps.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, team with varied strengths, and we are passionate about helping our colleagues and clients succeed.
What the day will look like Global AMS Strategy ensure sustainable corrective and preventive actions are implemented and tracked.
Vendor monitor and lead run costs, including vendor spend and resource allocations.
Drive initiatives that reduce support costs, improve efficiency and optimize the application landscape (e. g., rationalization, automation, shift‑left).
Partner with Product, Portfolio and Delivery teams on demand planning and transition‑to‑support for new or changed applications.
Stakeholder ensure consistent triage, prioritization and resolution of incidents and service requests.
Coordinate with application developers, system analysts and product teams for domain expertise during complex incidents and problem investigations.
Ensure clear, timely communication of incident impact, status and final resolution to Portfolio Leaders and key partners.
Problem Management agree on improvement actions and drive them to closure.
Find opportunities for automation, self‑service and “shift‑left” support to improve user experience and reduce manual effort.
Knowledge sets clear direction, expectations and standards.
Trusted partner: Builds and maintains trust with senior business and technology leaders; operates as a credible advisor.
Strategic and focused: Balances long‑term AMS strategy with short‑term execution; sets priorities, makes trade‑offs and drives accountability for outcomes.
Customer‑focused: Strong customer‑service orientation with a focus on business value, user experience and reliability.
Influence and customer management: Persuades and aligns various partners (including vendors and senior leaders) around decisions and change.
Change leadership: Comfortable with ambiguity; effectively leads teams through change and drives adoption of new methods, systems and operating models.
Data‑driven: Uses metrics and analytics to inform decisions, challenge assumptions and improve performance.
Collaboration across cultures: Works effectively across regions, cultures and time zones; navigates organizational politics constructively.
Advanced problem‑solving: Anticipates and proactively addresses issues; calls out appropriately and drives resolution of complex, multi‑functional problems.
Clear communication: Communicates complex topics in a simple, structured way to both technical and non‑technical audiences, including senior leadership.
Detail‑aware with strategic view: Comfortable operating at the right level of detail while maintaining a broad, strategic perspective Functional Skills IT Service Management (ITSM): Deep experience with ITIL processes—especially Incident, Problem, Change and Configuration Management—and their application at scale.
Vendor and contract management: Validated ability to lead strategic vendors and contractor resources, including performance management, commercial oversight and negotiation.
People leadership: Experience leading, coaching and developing global teams; workforce planning across employees and contractors.
Financial management: Experience owning and optimizing run budgets (Opex), including forecasting, cost transparency and cost optimization initiatives.
Stakeholder / relationship management: Skilled at managing expectations and relationships with senior business, product and technology stakeholders.
Business and domain acumen: Ability to understand core business processes and how AMS‑supported applications enable them; links AMS performance to business value.
Architecture awareness: Working knowledge of system architectures supporting one or more core business areas (integrations, data flows, dependencies, cloud/on‑prem patterns).
Service performance using these to drive continuous improvement.
Continuous improvement
