At a Glance
- Tasks: Manage key activities in a busy environment, supporting outstanding customer service and process improvement.
- Company: Join Aon, a global leader in shaping better decisions for clients worldwide.
- Benefits: Enjoy a competitive salary, discretionary bonus, private medical care, and flexible working options.
- Other info: Structured career development opportunities and a dynamic work environment await you.
- Why this job: Make a real impact while developing your career in a supportive and collaborative team.
- Qualifications: Relevant insurance industry experience and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- You will be responsible for managing key technical activities across the broking/placement process.
- Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
- Using technical systems and engaging with Offshore Partners to produce policy documents/invoice requests.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
- Provide SME technical placement advice to the Brokers as required.
- Complex post placement query handling.
- Liaising with underwriters and Aon network offices.
- Sharing best practice.
- Presenting ideas on process improvements; monitoring the risk life cycle/your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
- Representing CSD in certain GBC-wide technical responsibilities for conducting technical slip reviews.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry required.
- Understanding of insurance risk.
- Excellent listening, organisation, and presentation abilities.
- An organised, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
- Technical knowledge and an in-depth understanding of the process from pre to post placement.
- Subject matter expert providing technical guidance and support to brokers on complex risks.
What’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
- Structured onboarding
Senior Client Service Delivery Specialist in Essex employer: Aon
Aon is an exceptional employer that prioritises employee growth and development, offering a structured career path within a dynamic and supportive work environment. With the flexibility of hybrid working from our London and Chelmsford offices, employees benefit from a culture of collaboration and continuous improvement, alongside a comprehensive benefits package that includes discretionary bonuses, private medical care, and dedicated wellbeing days. Join us to make a meaningful impact while being part of an inclusive team that values trust and success for both colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Service Delivery Specialist in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at Aon on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the Client Service Delivery team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to insurance processes. Be ready to discuss how you can contribute to improving workflows and driving continuous improvement, just like the job description mentions!
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your ability to build strong relationships and communicate effectively with colleagues and clients. This is key in a role that involves collaboration across various teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aon team and contributing to their mission of better decisions.
We think you need these skills to ace Senior Client Service Delivery Specialist in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Client Service Delivery Specialist role. Highlight your attention to detail and any relevant experience in the insurance industry to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of how you've improved processes or delivered outstanding customer service in the past.
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure your application demonstrates your excellent communication abilities. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the broking and placement process. Familiarise yourself with the types of insurance contracts Aon deals with, as well as any recent changes in the industry. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves collaboration with various teams, be ready to share examples of how you've successfully worked in a team environment. Highlight your ability to build strong relationships and communicate effectively with colleagues, brokers, and other stakeholders.
✨Bring Ideas for Improvement
Aon values continuous improvement, so come prepared with some ideas on how processes can be enhanced. Think about any best practices you've implemented in previous roles and be ready to discuss how they could apply to the Client Service Delivery team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This shows your interest in the role and the company. You might want to inquire about the team's current challenges or how success is measured in the position. It’s a great way to engage with the interviewers and demonstrate your proactive mindset.
