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For Companies At a Glance
- Tasks: Help customers with pension queries and provide excellent service through inbound calls.
- Company: Join Aon, a global leader in shaping better decisions for people worldwide.
- Benefits: Enjoy hybrid working, comprehensive benefits, and two Global Wellbeing Days each year.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No prior experience needed; just bring your passion for customer service and communication skills.
- Other info: Dynamic team culture with opportunities for growth and continuous learning.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation.
- Explaining our processes and setting correct expectations.
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
Customer Service Advisor - Sheffield, S11 8HD employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sheffield, S11 8HD
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging interactions during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, they’re looking for someone who can handle inbound calls with ease and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aon and ready to take the next step in your career.
We think you need these skills to ace Customer Service Advisor - Sheffield, S11 8HD
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you’ve gone above and beyond to help someone, even if it’s not in a formal job setting.
Tailor Your Application: Make sure to customise your application to highlight the skills mentioned in the job description. We want to see how your communication skills and attention to detail can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon to ensure your points come across effectively. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aon
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past, even if it's from a different context. This will show your passion for helping customers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to handle challenging interactions effectively.
✨Familiarise Yourself with Aon's Values
Take some time to research Aon’s mission and values. Be prepared to discuss how you align with their commitment to inclusivity and customer empowerment. Showing that you resonate with their culture can set you apart from other candidates.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about the training process, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
