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- Tasks: Deliver excellent customer service and assist with pension queries.
- Company: Join Aon, a global leader in empowering better decisions.
- Benefits: Enjoy hybrid working, wellbeing days, and a supportive environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No prior experience needed; just bring your passion for customer service.
- Other info: Inclusive culture with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Customer Service Advisor – Sheffield
Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)
Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.
Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.
Take a look at the below video to hear from a member of our team
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation
- Explaining our processes and setting correct expectations.
Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs
How this opportunity is different
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.
You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A pro-active approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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Customer Service Advisor (6 months FTC) employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (6 months FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aon and their values. This will help you connect your experiences with what they stand for, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging interactions during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer queries effectively, which is key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aon and ready to take the next step in your career.
We think you need these skills to ace Customer Service Advisor (6 months FTC)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to help someone out, even if it’s not in a formal job setting.
Tailor Your Application: Make sure to customise your application to highlight the skills mentioned in the job description. We want to see how your communication skills and attention to detail can benefit our team!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon. Make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aon
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what excellent service looks like and be ready to share examples from your past experiences, even if they’re not directly related to pensions or contact centres.
✨Show Off Your Communication Skills
Since this role involves handling inbound calls, practice clear and concise communication. You might want to do a mock interview with a friend where you focus on active listening and responding effectively to questions.
✨Highlight Your Attention to Detail
This job requires a high level of accuracy, especially when updating personal information. Prepare to discuss how you ensure quality in your work and provide specific examples of times you've caught mistakes or improved processes.
✨Embrace the Hybrid Work Environment
Familiarise yourself with hybrid working models. Be ready to discuss how you manage your time and productivity in a flexible work setting, and express your enthusiasm for being part of a supportive office environment.