At a Glance
- Tasks: Deliver top-notch client service and collaborate with teams to meet client needs.
- Company: Join Aon, a global leader in professional services with a supportive culture.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team that values trust and collaboration.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in commercial insurance and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How This Opportunity Is Different
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills And Experience That Will Lead To Success
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem‑solving skills.
- Ability to co‑ordinate activities within a cross‑functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- CII or willingness to work towards this.
Client Service Advisor - Professional Services Group employer: Aon
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering the flexibility to work both virtually and from our vibrant London office. With a strong commitment to employee growth, we provide ample opportunities for professional development and encourage our team members to take ownership of their roles while supporting them in achieving their career aspirations. Join us to be part of a dedicated team that values trust and is passionate about making a positive impact on the lives of our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - Professional Services Group
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to make those personal connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Aon's values and how they align with your own. We want you to shine, so practice common interview questions and have examples ready that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We recommend mentioning something specific from the conversation to make it more personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Service Advisor - Professional Services Group
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in the commercial insurance industry and any specific knowledge related to Professional Indemnity, Management Liability, and Cyber Insurance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Client Service Advisor role. Mention your collaborative style and how you can work autonomously while still being a team player.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Aon.
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry and Aon's products. Familiarise yourself with key terms like Professional Indemnity and Cyber Insurance, as well as the dynamics of the insurance market. This will show that you're not just interested in the role but also understand the field.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged clients in the past, and be ready to discuss how you would handle various client scenarios. Good communication can set you apart!
✨Demonstrate Team Spirit
Aon values collaboration, so be prepared to talk about your experiences working in teams. Share specific instances where you contributed to a team’s success or resolved conflicts. Highlighting your ability to work well with others will resonate with the interviewers.
✨Problem-Solving Mindset
Think of examples where you've taken ownership of a problem and found a solution. This could be anything from resolving a client issue to improving a process. Showing that you can think critically and act decisively will demonstrate your fit for the role.
