At a Glance
- Tasks: Support clients with insurance needs and collaborate with teams to deliver top-notch service.
- Company: Join Aon, a leader in professional services with a focus on better decision-making.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on professional development and client success.
- Why this job: Make a real impact by helping clients navigate their insurance challenges.
- Qualifications: Experience in commercial insurance and strong communication skills are preferred.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced professional and ready for a new challenge? Are you collaborative in style, yet comfortable with autonomy? If so, then come and join our Professional Services Group here at Aon that offers the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like:
- Working with Client Servicing Team to ensure the highest level of service to each assigned client within the Professional Services Group.
- Work with Offshore teams to deliver policy documents/invoices within the required timeframes.
- Attend and arrange meetings with clients, underwriters and colleagues to fully understand the client's business and insurance requirements, specialising in Professional Indemnity, Management Liability and Cyber Insurance.
- Contribute to the formulation, preparation and formatting of the Service Plan, Renewal Reports, Presentations and any other client documents as required.
- Communicate terms of settlement to clients, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
- Liaise and interact with broking colleagues in the Global Broking Centre and the wider Aon network.
- Take ownership of problems and their resolution, seeking assistance where necessary.
- Complying with regulatory and other standards, as directed by line management, through updating Aon systems per agreed parameters – helping to build accurate and timely documentation, record keeping and file notes.
- Identify potential improvements in programme design and revenue development opportunities for clients and make recommendations to Client Manager.
How this opportunity is different:
The Aon Professional Services team has extensive knowledge and experience which enables us to provide a suite of services and solutions which address professional service firms’ risk. Our clients include law, accounting, design and construction, and consulting firms.
Skills and experience that will lead to success:
- Experience and relevant technical knowledge gained in the commercial insurance industry.
- Understanding of the insurance market dynamics.
- Good oral and written communication skills.
- Good working knowledge of Microsoft systems including Word and Excel.
- Being adaptable, focussed and self-disciplined – driven to achieve results.
- Ability to positively engage clients.
- A team player who strives for continued personal development.
- Ability to work efficiently within a structured process.
- Demonstrate good decision making and problem-solving skills.
- Ability to co-ordinate activities within a cross-functional team.
- Ability to use insurance industry IT systems to efficiently deliver client service.
- Ability to appropriately engage with relevant outsourced parties.
- Compliance with regulatory and business procedures.
- Knowledge of Aon products, services and systems and global placement/technical ability would be beneficial but not essential.
- ACII or willingness to work towards this.
Client Service Advisor - FSG employer: Aon
Aon is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexibility to work both virtually and from our London office. With a strong focus on employee growth and development, Aon provides opportunities for continuous learning and advancement within the Professional Services Group, ensuring that you can thrive in your role as a Client Service Advisor while making meaningful contributions to clients across various professional sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor - FSG
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Aon and understand their values and services. Be ready to discuss how your experience aligns with their needs, especially in areas like Professional Indemnity and Cyber Insurance.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in client service. This will demonstrate your ability to take ownership and resolve issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Aon team and contributing to our mission of better decisions.
We think you need these skills to ace Client Service Advisor - FSG
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Service Advisor role. Highlight your experience in the commercial insurance industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to engage clients and work collaboratively.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Aon!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial insurance industry, especially around Professional Indemnity, Management Liability, and Cyber Insurance. Familiarise yourself with Aon's products and services, as well as the latest market dynamics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Service Advisor, you'll need to communicate effectively with clients and colleagues. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully engaged clients or resolved issues in the past. This will demonstrate your ability to connect with others and handle client interactions smoothly.
✨Be Ready to Problem-Solve
Expect questions that assess your decision-making and problem-solving skills. Think of specific situations where you've taken ownership of a problem and found a solution. Highlight your adaptability and how you can work within a structured process while still being proactive in identifying improvements.
✨Prepare for Team Dynamics
Since this role involves working closely with both onshore and offshore teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively in cross-functional teams and how you contribute to a positive team dynamic. This will show that you're not just a lone wolf but a team player who values collaboration.
