Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with tailored insurance solutions and build strong relationships.
- Company: Join Aon, a leader in corporate insurance with a collaborative culture.
- Benefits: Enjoy flexible working, comprehensive training, and wellbeing days.
- Why this job: Make a real impact by helping businesses manage their risks effectively.
- Qualifications: Experience in commercial risks and excellent communication skills.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Client Service Advisor | Corporate Insurance
We are hiring!
Are you an experienced Client Service Advisor looking for an exciting and challenging role? Would you like to work with a varied portfolio of clients based around the UK?
Aon is recruiting for a Client Service Advisor to support the Edinburgh Corporate Insurance team.
The successful candidate will work alongside our team of Client Managers across an established and varied portfolio of large to mid-market corporate clients throughout the UK. This role will offer opportunities to nurture and grow existing client relationships while supporting the team in successfully winning new clients.
This is a hybrid role based in our Edinburgh office, with flexibility to work from any Aon office in Scotland and a weekly visit to the Edinburgh office required.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The role is within our large mid-market commercial risk team and provides risk solutions to businesses across many sectors in the UK. Clients are typically national or multinational, seeking a tailored relationship with their broker.
Clients typically require bespoke insurance programmes and related risk management and risk transfer services. As a Client Service Advisor you will handle the day-to-day service provided to clients, ensuring the highest level of service in line with the agreed client service tools, while supporting them with technical advice on their cover.
You will liaise with the client management team to understand the client’s business and insurance requirements, contribute to the Service Plan, and have the opportunity to attend client meetings and visits (e.g., pre-renewal and renewal meetings, or insurer surveys).
Identify potential improvements in client risk and insurance programme design and make recommendations to the Client Manager; implement changes for clients if required.
Negotiate renewal terms, mid-term adjustments and cover extensions. Undertake negotiations with insurers as agreed and market terms with Aon Facilities as required to support the broking function toward an optimal client solution.
Prepare comprehensive marketing presentations and, with the Broking Manager, prepare cover comparisons as needed.
Establish and develop effective working relationships with insurers and differentiate the cover, service and industry knowledge that a specific insurer can deliver to the client.
Provide ongoing communication with the client following queries or alterations and keep the Client Manager informed of developments.
Support in identifying client needs and shaping Aon solutions using knowledge of products/services from the wider Aon community, and make recommendations to the Client Manager.
Represent Aon professionally, align with corporate objectives, be supportive and helpful to colleagues, and continually improve personal knowledge through appropriate training and implementation.
Work in accordance with the Aon UK Limited Risk Management Framework and comply with Aon UK Limited policies, including mandatory training and participation in risk management activities that may affect the business or reputation of the company.
How this opportunity is different
The Client Service Advisor role is evolving with less administrative burden and more time spent supporting clients and focusing on technical excellence.
We provide comprehensive training and tailor individual development plans. There are opportunities to progress within Aon, with training, coaching and development aligned to your needs. We operate in a culture that values openness and teamwork, and we aim to help you succeed.
This is a great opportunity to build a career in a team with a track record of developing talent. You will be supported by an experienced leadership team and have access to a wide range of innovative solutions for clients.
Skills and experience that will lead to success
- Experience in the core lines of commercial risks, with experience in the Construction Sector being an advantage
- Commercial understanding of business forces, drivers, market dynamics, competitors and risks
- Effective communicator and presenter
- Client-focused with a consultative approach and commitment to excellence in client service
How we support our colleagues
We offer a comprehensive benefits package, an inclusive workforce, and an agile environment that supports wellbeing and work/life balance. Colleagues have two “Global Wellbeing Days” each year to focus on themselves. We provide flexible working style solutions.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran or domestic partner status, or other legally protected status. We welcome applications from all and provide reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Notes: this role is identified for internal tracking only.
#J-18808-Ljbffr
Client Service Advisor - Commercial Insurance employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor - Commercial Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your client service skills and how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Advisor - Commercial Insurance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Advisor role. Highlight your experience in commercial risks and any specific knowledge of the Construction Sector, as this will make you stand out to us.
Showcase Your Communication Skills: As a Client Service Advisor, effective communication is key. Use your application to demonstrate how you've successfully communicated with clients in the past, whether through presentations or day-to-day interactions.
Highlight Client-Focused Experience: We love candidates who are client-focused! Share examples of how you've gone above and beyond to meet client needs or improve their experience. This shows us you're committed to excellence in client service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on commercial insurance basics, especially if you have experience in the construction sector. Understand the key risks and market dynamics that affect clients. This will help you speak confidently about how you can support Aon's clients.
✨Showcase Your Communication Skills
As a Client Service Advisor, effective communication is key. Prepare to demonstrate your ability to present ideas clearly and consultatively. Think of examples where you've successfully communicated complex information to clients or colleagues.
✨Build Rapport with the Interviewers
Remember, this role is all about client relationships. Use the interview to show your interpersonal skills. Ask questions about the team culture at Aon and share your thoughts on how you can contribute to a supportive and collaborative environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific client situations or challenges. Think through potential scenarios related to client service and risk management, and be ready to discuss your approach to problem-solving and negotiation.
