Client Service Advisor in Glasgow

Account Coordinator

We’re hiring! Aon is currently recruiting for a Client Service Advisor to join the Aon Client Service team in Finland. This role gives the flexibility to work both virtually and from our Helsinki office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Service Advisor, you will be working as part of the wider Client Service team to contribute to delivering high quality client services.

Main tasks will include:

• Managing our existing portfolio alongside the customer team
• Supporting account managers and brokers in their daily tasks
• Recording and updating correspondence and data in our internal systems
• Assisting with tender and renewal processes
• Updating customer information materials (insurance manuals)
• Responding to customer inquiries
• Communicating with insurers regarding insurance documents, billing, etc.

Here are some more detailed tasks for the role

• Contact: Contact with Aon\'s customer team, network, insurance companies, and other parties involved in the customer relationship.
• International coordination: Coordinate global insurance programs, which means ongoing contact with the Aon network and insurance companies.
• Meetings, customer, and insurance company: Preparation, such as creating presentation materials and decision documentation, active participation in meetings, follow-up work such as writing meeting minutes.
• Renewal/procurement: Information gathering, preparation of documentation, evaluation, and coordination within and with the customer team.
• Ongoing service: Manage and quality assure insurance documents and other customer documentation.

Skills and experience that will lead to success

• You hold a degree from a university or a university of a applied sciences and have minimum 2-3 years\' work experience in the broking or insurance business.
• Proficiency in English and Finnish, both written and spoken
• You are proficient in MS Office, particularly Excel skills are important in this role
• Has strong communication skills, and communicates in a clear, precise, and structured manner
• Has the ability to build and maintain good and effective relationships with customers and colleagues
• Is systematic, disciplined, thorough, and organized
• Ability to work independently and efficiently. Ability to deliver under pressure in a fast-paced multinational environment.

Would you like to join us?

The selection of our new colleague is ongoing, so please upload your motivated CV as soon as possible. We will conduct interviews on an ongoing basis. If you have questions about the position, please contact Client Service Manager Sari Hiidenniemi on mobile +358 40 8282 589

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture encourages and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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