Claims Advocate - Construction & Infrastructure

Claims Advocate – Construction & Infrastructure (London/Chelmsford)

Are you an experienced Construction & Infrastructure Claims Specialist ready to take the next step in your career? Are you able to provide first‑class client advocacy ultimately securing the best possible claims outcomes? If so, we’d love to hear from you in connection with this exciting hybrid role based in our London offices.

What the day will look like

As a key member of our dynamic organisation, you will be responsible for managing a portfolio of high‑profile clients and navigating complex Construction & Infrastructure claims with precision and expertise. Your responsibilities will include:

• Managing a portfolio of high‑value Construction & Infrastructure claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Providing proactive advice and guidance on coverage‑related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Providing mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon\’s claims handling capabilities and risk mitigation.

Skills and experience that will lead to success

• Minimum 5 years Construction, Energy or Engineering claims handling experience ideally gained from a reputable insurance, broking or adjusting organisation.
• Proven experience of managing sophisticated claims and delivering results in a client‑facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high‑profile clients and stakeholders.
• Strong understanding of Construction insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Well‑being Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com