At a Glance
- Tasks: Manage key activities in a busy environment, supporting outstanding customer service.
- Company: Join Aon, a global leader in insurance and risk management.
- Benefits: Enjoy a competitive salary, bonuses, private medical care, and wellbeing days.
- Other info: Flexible hybrid working and a culture of continuous learning await you.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: Experience in the insurance industry and strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- You will be responsible for managing key technical activities across the broking/placement process.
- Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
- Using technical systems and engaging with Offshore Partners to produce policy documents/invoice requests.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
- Provide SME technical placement advice to the Brokers as required.
- Complex post placement query handling.
- Liaising with underwriters and Aon network offices.
- Sharing best practice.
- Presenting ideas on process improvements; monitoring the risk life cycle/your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
- Representing CSD in certain GBC-wide technical responsibilities for conducting technical slip reviews.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.
Skills and experience that will lead to success
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry required.
- Understanding of insurance risk.
- Excellent listening, organisation, and presentation abilities.
- An organised, highly personable, and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
- Technical knowledge and an in-depth understanding of the process from pre to post placement.
- Subject matter expert providing technical guidance and support to brokers on complex risks.
What’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme.
- Virtual GP and employee assistance programme.
- Workplace savings scheme
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
- Structured onboarding & training process
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Senior Client Service Delivery Specialist in Chelmsford employer: Aon
Aon is an exceptional employer that prioritises employee wellbeing and professional growth, offering a structured career path and ongoing development opportunities within a dynamic and inclusive work environment. With the flexibility of hybrid working from our London and Chelmsford offices, employees benefit from a comprehensive benefits package, including discretionary bonuses, private medical care, and Global Wellbeing Days, all while collaborating with diverse teams to drive continuous improvement and deliver outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Service Delivery Specialist in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Client Service Delivery Specialist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to client service delivery and insurance processes. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and problem-solving skills effectively.
✨Tip Number 3
Show off your knowledge of Aon's values and how they align with your own. During interviews, mention specific examples of how you've contributed to team success or improved processes in previous roles. This demonstrates that you're not just looking for a job, but a place where you can make a real impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression. It shows that you’re genuinely interested and engaged.
We think you need these skills to ace Senior Client Service Delivery Specialist in Chelmsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in the insurance industry. We want to see how your skills align with the role of Senior Client Service Delivery Specialist, so don’t hold back on showcasing your expertise!
Showcase Your Attention to Detail:Since this role requires a high level of detail, be sure to proofread your application thoroughly. We appreciate candidates who take the time to ensure their documents are polished and error-free, as it reflects your commitment to quality.
Demonstrate Your Team Spirit:We love team players! In your application, share examples of how you’ve collaborated with others in previous roles. Highlighting your ability to work well within a team will show us that you’re a great fit for our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the broking and placement process. Understand the key activities involved and be ready to discuss how you've handled complex insurance contracts in the past. This will show that you're not just familiar with the role, but that you can bring valuable insights to the table.
✨Showcase Your Team Spirit
Since this role involves collaboration with various teams, be prepared to share examples of how you've successfully worked in a team environment. Highlight your ability to build strong relationships and communicate effectively with colleagues, brokers, and underwriters. This will demonstrate that you’re a great fit for Aon’s inclusive culture.
✨Bring Ideas for Improvement
Aon values continuous improvement, so think about processes you've enhanced in previous roles. Be ready to present specific ideas on how you could contribute to streamlining operations or improving client service delivery. This shows initiative and aligns with their goal of driving better outcomes for clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and attention to detail. Prepare for scenarios where you might need to handle complex post-placement queries or manage tight deadlines. Practising these responses will help you feel more confident and articulate during the interview.
