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- Tasks: Design and deliver engaging training to enhance client service skills.
- Company: Join Aon, a leader in the insurance industry with a collaborative culture.
- Benefits: Enjoy flexible working, wellbeing days, and a supportive environment.
- Why this job: Make a real impact by shaping how teams deliver exceptional client service.
- Qualifications: Experience in training within regulated environments, preferably insurance.
- Other info: Be part of a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid role based from any Aon Commercial Risk office in the UK. Aon’s UK Business Services (ABS) is seeking an experienced Client Service Trainer to join our Delivering Excellent Service (DES) team across our Commercial Risk insurance function. This is a hybrid role with a blend of home and office working. As our Commercial Risk teams operate across multiple UK locations, we welcome applications from candidates based at any of the offices listed above. Please note, regular travel to other UK offices will be required.
About the Role
We are looking for a skilled Client Service Trainer with proven experience designing and delivering impactful training in a regulated environment – ideally within the insurance industry or another FCA‑regulated environment. You will bring strong knowledge of client service, client risk and operational processes, and feel confident working in a matrix environment with cross‑function teams both onshore and offshore. You will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development. Your work will help shape how our Client Service teams deliver outstanding outcomes for our clients and insurer partners.
What the day will look like
- Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
- Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
- Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
- Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
- Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
- Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.
How this opportunity is different
You’ll be joining the DES team at a pivotal time as we continue to embed our Pod Team structure, a collaborative model where colleagues in the UK and India work together seamlessly to deliver excellent service across client portfolios. As a Client Service Trainer you will:
- Strengthen shared ways of working across locations and time zones.
- Design training that supports collaboration, communication and accountability within and between Pods.
- Help colleagues bring Aon United to life in every client interaction.
You’ll receive full support from the UK Client Service Training Lead and be paired with an Aon Connector during onboarding, ensuring a smooth transition as you learn from experts across the business.
Skills and experience that will lead to success
- Experienced Business Trainer with a background in insurance or other regulated environments.
- Confident working in global and cross‑functional teams, including offshore collaboration.
- Strong understanding of insurance, client service and client risk.
- Excellent presentation and facilitation skills, with the confidence to engage groups at all levels.
- Practical, solutions‑focused and adaptable in a changing environment.
- Resilient, organised and able to manage competing priorities.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
Client Service Trainer – Commercial Risk in Bristol employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Trainer – Commercial Risk in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Aon through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Service Trainer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the 70/20/10 learning model. Be ready to discuss how you can implement this in training sessions to enhance client service and operational processes.
✨Tip Number 3
Showcase your adaptability! Aon values resilience and the ability to manage competing priorities, so be sure to share examples from your past where you've successfully navigated challenges in a training environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aon team and contributing to our mission of delivering excellent service.
We think you need these skills to ace Client Service Trainer – Commercial Risk in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and client service, especially in regulated environments like insurance. We want to see how your skills align with the role!
Showcase Your Training Skills: When writing your application, emphasise your ability to design and deliver engaging training sessions. Share specific examples of how you've successfully implemented training solutions in the past – we love a good success story!
Highlight Collaboration Experience: Since this role involves working with cross-functional teams, be sure to mention any experience you have in collaborating with diverse groups. We value teamwork, so let us know how you've fostered collaboration in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Aon
✨Know Your Stuff
Make sure you brush up on your knowledge of client service and the insurance industry. Familiarise yourself with the 70/20/10 learning model, as it’s a key part of the role. Being able to discuss how you’ve applied these concepts in past experiences will show you’re the right fit.
✨Showcase Your Training Skills
Prepare to discuss specific examples of training you've designed and delivered. Highlight how your training has impacted team performance or client outcomes. Aon values impactful training, so be ready to demonstrate your ability to engage and inspire others.
✨Emphasise Collaboration
Since this role involves working with cross-functional teams, be prepared to talk about your experience collaborating with others, especially in a hybrid or global setting. Share examples of how you’ve fostered teamwork and communication across different locations.
✨Ask Insightful Questions
Prepare thoughtful questions about Aon’s culture, the DES team, and how they measure training effectiveness. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
