At a Glance
- Tasks: Manage client accounts and deliver exceptional employee benefits services.
- Company: Join NFP, a dynamic company focused on people-first values.
- Benefits: Enjoy competitive pay, flexible working, and comprehensive health support.
- Other info: Participate in charity work and enjoy social events with colleagues.
- Why this job: Make a real impact while developing your career in a fast-paced environment.
- Qualifications: Strong communication skills and previous employee benefits experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring for an Employee Benefits Account Manager to support our growing Benefits team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Employee Benefits Account Manager to join our dynamic Employee Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees.
As one of our Employee Benefits Account Managers, you will be looking after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery and working in partnership with the relevant Consultant to provide outstanding customer service.
We’re looking for someone with:
- A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations
- Strong communication skills, able to express themselves clearly and positively, both verbally and in written communication
- Excellent organisation skills, able to prioritise customer needs above all else
- Attention to detail, able to work at a fast pace and enjoys being busy
- Previous Employee Benefits experience preferred
- BA or BS degree preferred or equivalent experience
Using these skills, you’ll be:
- Liaising with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts
- Responding promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates
- Supporting Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes
- Working in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided
- Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio
- Producing detailed policy summaries, recommendation reports and portfolio valuations for client review meetings
- Ensuring knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers
- Keeping up to date with all relevant product, legislative and technical changes, as required
What you’ll love about working here:
- Working in a dynamic, fast-paced organisation in an exciting industry
- The opportunity to do globally impactful work from day one
- Learning from industry and business line specialists with decades of experience
- A huge variety of projects to work on and challenges to solve
- Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
- A rich suite of employee benefits and out-of-work perks
Finances:
- It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress.
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
Work-life balance:
- We appreciate the importance of your life outside of work and the benefits of an effective work‑life balance.
- Opportunity for hybrid working
- Generous annual leave allowance
Health and wellbeing:
- We firmly believe in supporting the whole person, not just the employee.
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
Charity and community work:
- With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award‑winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social:
- By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
- Two large employee events every year for summer and Christmas
- Enjoy out‑of‑work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging:
- We’re proud holders of Insurance Business Magazine’s 5‑Star Inclusion and Belonging Employer award.
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies and procedures to ensure all of our people are treated fairly
- Access to Business Resource Groups that can support with multiple key challenges
NFP is an inclusive Equal Employment Opportunity employer.
Employee Benefits Account Manager in Birmingham employer: Aon
NFP is an exceptional employer that prioritises a People First culture, ensuring that employees are supported both personally and professionally. With a dynamic work environment in the UK and Ireland, employees benefit from generous annual leave, hybrid working options, and comprehensive health initiatives, all while engaging in meaningful community work. The company fosters growth through learning opportunities and a commitment to inclusivity, making it a rewarding place for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Benefits Account Manager in Birmingham
✨Join HR Networks
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Aon!
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We think you need these skills to ace Employee Benefits Account Manager in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Aon. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Aon and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Aon. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Aon's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Aon
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Aon.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Aon will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Aon and how you would contribute to adapting HR strategies.
