Account Handler in Birmingham

We’re hiring for a Commercial Account Handler to support our growing Insurance team! To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Account Handlers, you’ll be supporting the administration of client’s insurance requirements including general enquiries, renewals, mid-term adjustments, obtaining quotations and account procedures.

We’re looking for someone with:

• High level inter-personal skills with an ability to build successful, mutually beneficial business relationships
• Computer literacy
• Report writing experience
• Planning, organisational and time management skills
• Confidence in being able to communicate to people with various levels of knowledge - face to face, over the telephone and in writing
• Knowledge of Acturis
• Experience of working as an Account Handler in a similar broking or sales environment
• Experience of working to high standards of FCA compliance

Using these skills, you’ll be:

• Actively secure renewal business by re-broking existing business
• Handling any complaints in accordance with company procedures and regulatory requirements
• Reviewing the demands and needs of clients and advise on the most appropriate insurances to meet their demands and needs
• Developing and maintaining a professional working relationship with all clients and provide expert product advice and guidance
• Ensuring all business activity fully complies with FCA regulation whilst using checklists to support documentation to assist with demonstrating compliance
• Ensuring bad debt queries are dealt with efficiently and in line with company procedure
• Responding to client/insurer/third party enquiries by written or oral means

What you’ll love about working here:

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• A rich suite of employee benefits and out-of-work perks

The great benefits we offer:

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands
• Opportunity for hybrid working
• Generous annual leave allowance
• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple key challenges

NFP is an inclusive Equal Employment Opportunity employer.