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- Tasks: Manage client service for commercial insurance, collaborating with teams to deliver top-notch support.
- Company: Aon is a global leader in risk management, dedicated to making better decisions for clients worldwide.
- Benefits: Enjoy hybrid working, comprehensive benefits, and a culture that promotes wellbeing and inclusivity.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in the insurance industry.
- Qualifications: Experience in commercial insurance, strong client relationship skills, and relevant qualifications like CII.
- Other info: Flexible working options available, fostering a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Client Service Advisor – Commercial Insurance role at Aon
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Join to apply for the Client Service Advisor – Commercial Insurance role at Aon
We’re Hiring!
Are you an experienced Account Handler looking for a challenging and exciting role? Aon’s Advisory team in Manchester may have the opportunity you are looking for!
Client Service Advisor – Advisory, Manchester
We’re Hiring!
Are you an experienced Account Handler looking for a challenging and exciting role? Aon’s Advisory team in Manchester may have the opportunity you are looking for!
This is a hybrid role with the flexibility to work both virtually from home and from our First-Class office in the heart of Manchester city centre.
The Client Service Advisor coordinates and manages service for our commercial insurance clients, working with designated teams across Aon and collaborating with Client Managers and Directors to provide excellent service and care.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Aon Advisory provides risk solutions to businesses across various sectors within the UK. Typically, clients will be either commercial or corporate companies with a premium spend between £10,000 and £250,000. The CEO and CFOs seek a local relationship with their broker, who can provide a tailored approach.
Advisory clients usually require bespoke insurance programmes and related risk management and transfer services. Besides broking, the team offers claims services and advice on risk management across industries such as real estate, food and drink, fuel distribution, retail, and manufacturing.
The successful candidate will work alongside Client Managers to ensure the highest level of service to each client. Responsibilities include:
- Liaising with Client Managers to understand client needs, contributing to Service Plans, reports, presentations, and client documents, including client visits and communicating settlement terms, ensuring premiums are debited and allocated correctly, and assisting with credit control.
- Identifying potential improvements in client risk and insurance programmes, making recommendations, and implementing changes as needed.
- Negotiating new business, renewal terms, mid-term adjustments, and cover extensions. Supporting the broking function to achieve optimal solutions.
- Preparing marketing presentations and renewal reports, working with Broking Managers for cover comparisons.
- Building effective relationships with insurers, highlighting cover, service, and industry knowledge.
- Maintaining ongoing communication with clients, updating Client Managers on developments.
- Identifying revenue opportunities within client accounts and making recommendations.
- Ensuring contract certainty and acting as an escalation point for contract queries, mentoring colleagues as appropriate.
- Representing Aon professionally, demonstrating understanding of corporate objectives, supporting colleagues, and continually improving personal knowledge through training.
Skills and experience that will lead to success include:
- Experience in the commercial insurance industry, with client relationship management skills in core risks.
- Strong insurer relationships.
- Commercial understanding of business drivers, market forces, and risks.
- High knowledge of FCA Principles and Procedures.
- Technical knowledge in major classes like Property, Casualty, and Combined.
- Organizational skills with the ability to prioritize and deliver accurately and timely.
- CII Qualifications.
We support our colleagues through comprehensive benefits, fostering a diverse and inclusive environment, promoting wellbeing, and offering flexible working solutions under our Smart Working initiative. Our culture encourages continuous learning, growth, and inclusivity. We provide reasonable accommodations for individuals with disabilities. Aon is proud to be an equal opportunity employer.
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Account Manager - Commercial Insurance employer: Aon
Contact Detail:
Aon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Commercial Insurance
✨Tip Number 1
Familiarise yourself with Aon's values and mission. Understanding their commitment to better decision-making and client service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of Aon, especially those in the commercial insurance sector. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Stay updated on industry trends and news related to commercial insurance. Being knowledgeable about recent developments can help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your client relationship management skills and technical knowledge in major classes like Property and Casualty. This will help you illustrate your qualifications effectively during interviews.
We think you need these skills to ace Account Manager - Commercial Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the commercial insurance industry. Focus on your client relationship management skills and any specific achievements that demonstrate your ability to meet client needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Aon's values and the role of a Client Service Advisor. Mention your experience with bespoke insurance programmes and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your strong insurer relationships, knowledge of FCA Principles, and technical expertise in major classes like Property and Casualty. These are key skills that Aon is looking for.
Showcase Your Soft Skills: Aon values inclusivity and teamwork. Make sure to mention your organisational skills, ability to prioritise tasks, and any experience mentoring colleagues. This will demonstrate that you fit well within their culture.
How to prepare for a job interview at Aon
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of commercial insurance, especially the major classes like Property, Casualty, and Combined. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you identified client needs and contributed to service plans, as this role heavily relies on building effective relationships with clients.
✨Showcase Your Negotiation Skills
Be ready to discuss your experience with negotiating terms and conditions in previous roles. Aon values candidates who can effectively negotiate new business and renewal terms, so having specific examples will set you apart.
✨Understand Aon's Corporate Objectives
Research Aon’s mission and values before the interview. Understanding their corporate objectives will help you align your answers with what they are looking for in a candidate, demonstrating that you are a good fit for their team.
