Head of Technical – Client Service Delivery

Head of Technical – Client Service Delivery

We are seeking an experienced operations or client service leader to head our Client Service Delivery Technical team.

Role Overview

The Head of Technical reports to the Head of CSD and supports the entire CSD function, as well as parts of the GBC broking teams. This leadership role significantly impacts the service quality of CSD, motivates colleagues, promotes career progression, and influences the development of new technologies to support technical excellence.

This position offers a hybrid working arrangement with options to work remotely and from our London and/or Chelmsford offices.

Key Responsibilities

• Design and implement a competency framework to clarify development pathways and assess technical capabilities.
• Provide training to enhance the CSD community\’s skills and service quality.
• Act as a subject matter expert in operational change projects, including system replacements and Lloyds initiatives.
• Conduct technical audits within CSD and Broking communities, offering constructive feedback.
• Maintain accurate documentation, clauses, and MRC templates across platforms.
• Resolve technical queries efficiently.

Unique Aspects of This Opportunity

This role is pivotal in advancing our client service model by emphasizing technical knowledge and capability, integral to the digital transformation and aligning with the London Market\’s evolution within BluePrint2.

It involves close collaboration with senior leaders and requires building a broad network across broking and governance functions in the UK.

Candidate Profile

• Lead by example, inspiring a team to achieve technical excellence.
• Energetic and enthusiastic about enhancing technical capability.
• Effective in managing a small team.
• Deep understanding of the London Market.
• Capable of overseeing multiple projects and prioritizing resources.
• Pragmatic problem-solver.
• Commercially aware and budget-conscious.
• Skilled in managing demanding stakeholders.

Our Support for Colleagues

We offer a comprehensive benefits package, promote diversity, and foster an inclusive environment that supports wellbeing and work/life balance through initiatives like Smart Working and Global Wellbeing Days.

Our culture encourages continuous learning, growth, and connection, valuing diversity and inclusion. We are committed to equal employment opportunities and reasonable accommodations for applicants with disabilities.

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