At a Glance
- Tasks: Deliver exceptional customer service through inbound calls and written queries.
- Company: Join Aon, a trusted leader in shaping better decisions for people worldwide.
- Benefits: Enjoy hybrid working, structured training, and opportunities for personal growth.
- Other info: Collaborative environment with excellent career development opportunities.
- Why this job: Make a meaningful impact while developing your skills in a supportive team.
- Qualifications: No prior experience needed; just bring your passion for customer service!
The predicted salary is between 22000 - 26000 £ per year.
Location: Sheffield (Hybrid - approx. 50% office requirement)
Working Hours: Monday-Friday, 08:45-17:00
Type: Inbound Calls Only – No Cold Calling
Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team. No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success. You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.
What the day will look like:
- In this role, you will be the first point of contact for customers with day-to-day questions about their pension.
- Delivering an excellent customer experience through inbound telephone and written queries.
- Providing accurate, easy-to-understand information from our customer and knowledge databases.
- Processing updates to personal information with strong attention to detail.
- Preparing and sending written pension information to members.
- Guiding customers through documentation and forms.
- Setting clear expectations and explaining processes in a supportive, professional manner.
- Working on-site weekly as part of our hybrid model to benefit from coaching, development, and team support.
How this opportunity is different:
Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.
Skills and experience that will lead to success:
- Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
- Active listening and good communication skills.
- A proactive approach with the ability to resolve queries efficiently and effectively.
- Excellent attention to detail and commitment to provide ongoing quality.
- Good understanding of Microsoft applications.
Customer Service Advisor in Sheffield employer: Aon PLC.
Join our dynamic Life Solutions team in London, where we foster a collaborative and innovative work culture that empowers employees to excel in their roles. As an Associate Director – Senior Technology Pre‑Sales, you will benefit from extensive professional development opportunities, competitive compensation, and the chance to work with cutting-edge technology in the insurance sector. Our commitment to employee growth and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aon PLC.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aon PLC. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aon PLC.:Your cover letter is your chance to shine! Tell us why you want to work at Aon PLC. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aon PLC.!
How to prepare for a job interview at Aon PLC.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
