At a Glance
- Tasks: Support colleagues in delivering outstanding customer service and improve processes.
- Company: Join Aon, a global leader in shaping better decisions for clients.
- Benefits: Enjoy a competitive salary, bonuses, private medical care, and wellbeing days.
- Other info: Flexible hybrid working with opportunities for continuous learning and growth.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in the insurance industry and strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!
We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.
Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will be responsible for managing key technical activities across the broking / placement process. A usual day as a Senior Client Service Delivery Specialist will involve:
- Engagement with the broking teams – large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
- Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
- Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
- Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
- Providing SME technical placement advice to the Brokers as required.
- Complex post placement query handling.
- Liaising with underwriters and Aon network offices.
- Sharing best practice.
- Presenting ideas on process improvements; monitoring the risk life cycle and your workflow to ensure your policies are on track with performance targets.
- Collaborating with Client Service Delivery colleagues to meet divisional targets.
- Representing CSD in certain GBC-wide technical activities and conducting technical slip reviews.
How this opportunity is different
The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day‑to‑day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.
Skills and experience that will lead to success
- High attention to detail.
- Ability to work to deadlines.
- Ability to work individually and in a team.
- Relevant experience within the insurance industry required.
- Understanding of insurance risk.
- Excellent listening, organisation and presentation abilities.
- An organised, highly personable and approachable individual, who is a skilled communicator.
- Willingness to learn and share knowledge.
- Understanding of Word and Excel.
- Technical knowledge and an in‑depth understanding of the process from pre to post placement.
- Subject‑matter expert providing technical guidance and support to brokers on complex risks.
What’s in it for you
- Discretionary bonus
- Pension and life assurance scheme
- Private medical care
- Cycle to work scheme
- Virtual GP and employee assistance programme
- Workplace savings scheme
- Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself
- Structured onboarding and training process
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work‑lifestyle balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We also offer a variety of working style solutions. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon you are more connected, more relevant and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal‑opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
Senior Client Service Delivery Specialist employer: Aon PLC.
Aon is an exceptional employer that prioritises employee wellbeing and professional growth, offering a structured career path and ongoing development opportunities within a dynamic and inclusive work environment. With the flexibility of hybrid working from our London and Chelmsford offices, employees benefit from a comprehensive benefits package, including discretionary bonuses, private medical care, and Global Wellbeing Days, all while collaborating with diverse teams to drive continuous improvement and deliver outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Service Delivery Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aon on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Client Service Delivery Specialist role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves complex insurance placements, make sure you can discuss relevant processes and share examples of how you've improved workflows in the past. We want to see your expertise shine!
✨Tip Number 3
Show off your soft skills! This role is all about collaboration and communication. Be ready to demonstrate how you've built strong relationships with colleagues and clients in previous roles. We love candidates who can connect with others and drive teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Aon and being part of our inclusive team. Let’s get you started on this exciting journey!
We think you need these skills to ace Senior Client Service Delivery Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Service Delivery Specialist role. Highlight your relevant experience in the insurance industry and how it aligns with the responsibilities mentioned in the job description.
Showcase Your Skills:We want to see your high attention to detail and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed complex tasks or improved processes.
Be Personable:As a skilled communicator, it's important to convey your approachability in your application. Share experiences where you built strong relationships with colleagues or clients, as this is key to thriving in our team environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Aon PLC.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the insurance industry. Understand the broking and placement processes inside out, as well as any recent trends or changes in the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves collaboration with various teams, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your ability to build strong relationships and communicate effectively with colleagues and clients alike.
✨Bring Ideas to the Table
Aon values continuous improvement, so think about any process improvements you've implemented in previous roles. Be ready to share these ideas during the interview, demonstrating your proactive approach and willingness to contribute to the team's success.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. This could be about their approach to client service delivery or how they measure success in the role. It shows that you're engaged and serious about the position, plus it gives you a better understanding of what to expect.
