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For Companies At a Glance
- Tasks: Support client service activities and assist in running insurance programmes.
- Company: Join Aon, a global leader in risk management and insurance.
- Benefits: Paid study leave, professional qualifications, and career growth opportunities.
- Why this job: Make an impact while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus strong communication and teamwork skills.
- Other info: Promotion ready within 24 months with ongoing support for your career.
The predicted salary is between 800 - 1000 £ per month.
Prepare to make an immediate impact as you demonstrate your passion for customer service. You will quickly learn about our business and the broking process, develop your professional skills and build strong relationships with clients and colleagues.
Overview
- Supporting client-facing transactional service activities
- Assisting in the day-to-day running of client risk and insurance programmes
- Contributing proactively to client satisfaction, retention and profitability
- Carrying out administrative tasks contributing to the broking process
- Inputting data accurately to maintain management information
Your Development
- Business learning - on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined
- Centralised learning - UK apprentices complete an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business
- Professional Qualifications - we will fully support your study towards your level 4 Insurance Apprenticeship and Certificate in Insurance through Chartered Insurance Institute professional qualification
- To support you as you study for your exams, you will receive paid study leave, plus an extensive range of study and tuition materials
Responsibilities
- Ability to apply technical knowledge and experience to deliver positive outcomes to all stakeholders utilising appropriate policies and procedures
- Ability to apply legal and insurance principles, knowledge of the market structure and its processes, procedures and documentation to a range of complex situations
- Can proactively identify, generate and develop relationships and networks that support the role, including internal/external/market-led/professional and peer relationships
- Can leverage relationships to improve the reliability of customer service based on customer feedback
- Engages with and supports colleagues so that they are empowered to resolve customers' issues within organisational guidelines
- Takes ownership for delivering in their area of responsibility, progresses and meets commitments when issues arise, and escalates issues and decisions where necessary
- Identifies and proposes business process improvements
- Applies legal and regulatory requirements to work compliantly, while promoting a culture of treating customers fairly
- Assesses whether organisational processes and procedures are compliant with legal and regulatory requirements
- Provides technical advice and support to others on complex insurance matters
Training schedule
- You will work towards your: Insurance Professional Level 4 Apprenticeship
- Certificate in Insurance (Cert CII) if applicable
- Level 2 Functional Skills in English and maths (if required)
- Training will be via Davies, virtually
- Off the job training calculated in line with apprenticeship duration
Qualifications
- GCSE in 5 subjects including Maths & English (grade 4 / C or above)
- Share if you have other relevant qualifications and industry experience
- Communication skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- UCAS points: 112 points from top 3 A Levels (or equivalent) or 280 UCAS points for exams sat prior to 2017 (excluding General Studies)
Additional information
Aon shapes decisions for the better to protect and enrich the lives of people around the world. When you join us, you will become empowered to make the same impact, as you explore ways of becoming a more relevant, connected and valued professional.
Next steps
After this apprenticeship, once you have completed the formal programme, you will continue to receive lots of support at Aon. We would expect you to be promotion ready within 24 months and you will continue to grow your career in the Insurance industry. You will also be able to continue your studies for the CII qualifications. Alongside the interactive development programme we have mentioned above, you will have the chance to explore different career paths.
Aon Apprentice in Reading employer: Aon PLC.
Contact Detail:
Aon PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aon Apprentice in Reading
✨Tip Number 1
Get to know Aon and the insurance industry inside out! Research their values, recent news, and how they operate. This will help you stand out in interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Aon team.
We think you need these skills to ace Aon Apprentice in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your enthusiasm for customer service. We want to see how you can contribute to client satisfaction and retention, so share any relevant experiences that showcase your skills in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you're a great fit for the Aon Apprentice role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Aon PLC.
✨Know Your Stuff
Before the interview, make sure you understand Aon's business and the broking process. Familiarise yourself with key terms in insurance and risk management. This will show your passion for the industry and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you contributed to client satisfaction and retention, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training schedule or how success is measured in the role. This demonstrates your interest in the position and helps you gauge if it's the right fit for you.
✨Be Yourself and Build Rapport
Interviews are not just about qualifications; they’re also about personality. Be genuine and try to connect with your interviewers. Building rapport can make a lasting impression and show that you’re a team player who can engage with colleagues and clients alike.
