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- Tasks: Lead client management for Professional Indemnity insurance in the construction sector.
- Company: Join Griffiths & Armour, a leading risk advisor and insurance broker.
- Benefits: Flexible working options, career growth, and access to extensive resources.
- Why this job: Make a real impact by expanding into new markets and supporting diverse clients.
- Qualifications: Strong expertise in PI insurance and knowledge of the construction sector.
- Other info: Be part of a nurturing team culture focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Director, Griffiths & Armour's Professional Indemnity division.
Do you have the expertise to manage the Professional Indemnity (PI) insurance needs of a portfolio of construction‑sector clients? Can you help us expand into PI offerings for the design and construct market or other professional services sectors, while supporting our continued work with consulting engineers and architects? Are you looking to build your career with a leading risk advisor and insurance broker? If so, we have an exciting opportunity for you.
This role is based initially in our Liverpool office, with the flexibility to work virtually and from our Manchester location. As a Client Services Director, you will take responsibility for a portfolio of clients—identifying their risk requirements and leveraging Griffiths & Armour's and Aon's extensive capabilities to design and deliver tailored insurance and risk management solutions.
We are looking for someone who can serve as the senior point of contact for our PI clients, partnering closely with a team of insurance brokers. You will also become a key representative for Griffiths & Armour and the wider Aon business when responding to new PI enquiries and pursuing new business opportunities within these markets. Experience in establishing and managing facilities is highly desirable.
At Griffiths & Armour, we are known for our excellence in arranging PI insurance for our construction sector clients. We provide extensive and detailed risk management support and value‑added products in addition to market‑leading PI insurance solutions. With deep industry knowledge, we understand the evolving challenges our clients face and offer a high level of expertise in managing and mitigating risks.
What the day will look like:
- Lead on all incoming PI opportunities within the design and construct space, acting as the central point of contact.
- Identify and pursue new opportunities in the PI market, thinking holistically about how G&A and Aon services can add value.
- Understand each client's unique needs and guide the client service team to deliver consistently excellent outcomes.
- Ensure best‑in‑class delivery through strong processes, regular client reviews, and a commitment to continuous improvement.
- Support the team in achieving annual revenue targets, often within tight timeframes.
- Contribute to team development, supporting colleagues and helping shape a positive, collaborative working culture that reflects our values: client focus, enthusiasm, innovation, friendliness, deep expertise and approachability.
- Line management responsibilities can be included if desired, though not required.
This is a rare chance to join Griffiths & Armour at a senior level within a team known for nurturing talent. Working with a group of highly skilled professionals, you will help us expand beyond our established engineering and architectural markets into a wider range of professional services sectors. Our integration with Aon brings additional resources and opportunities that you will be encouraged to utilize as you grow and diversify our client base.
Skills and experience that will lead to success:
- Strong technical expertise in Professional Indemnity insurance.
- A thoughtful, adaptable, and approachable manner with clients.
- Knowledge of the construction sector, particularly design and construct.
- Experience in a commercial insurance brokerage.
- Understanding of insurance market dynamics.
- Commercial awareness.
- Excellent negotiation skills.
Client Management Director / PI Lead in Manchester employer: Aon PLC.
Contact Detail:
Aon PLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management Director / PI Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant online forums. The more people you know in the construction and insurance sectors, the better your chances of landing that Client Management Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience in Professional Indemnity insurance and how it relates to their needs. Tailor your conversations to demonstrate how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Griffiths & Armour or similar companies through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for those tricky questions! Brush up on your negotiation skills and be ready to discuss how you would handle various client scenarios. Showing that you can think on your feet will impress interviewers and set you apart from the competition.
We think you need these skills to ace Client Management Director / PI Lead in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Management Director role. Highlight your experience in managing PI insurance needs, especially within the construction sector, and show us how you can add value to our team.
Showcase Your Expertise: We want to see your strong technical expertise in Professional Indemnity insurance. Use specific examples from your past roles to demonstrate your knowledge and how you've successfully navigated challenges in the industry.
Be Personable: Remember, we’re looking for someone with a thoughtful and approachable manner. In your application, let your personality shine through! Share how you’ve built relationships with clients and colleagues in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Griffiths & Armour.
How to prepare for a job interview at Aon PLC.
✨Know Your PI Inside Out
Make sure you brush up on your knowledge of Professional Indemnity insurance, especially as it relates to the construction sector. Be prepared to discuss specific cases or scenarios where you've successfully managed PI needs for clients, showcasing your expertise and understanding of the market dynamics.
✨Showcase Your Client-Centric Approach
During the interview, highlight your ability to understand and adapt to each client's unique needs. Share examples of how you've built strong relationships with clients in the past and how you’ve ensured their satisfaction through tailored solutions. This will demonstrate your client focus and approachability.
✨Demonstrate Your Commercial Awareness
Be ready to discuss current trends and challenges in the PI market, particularly within the design and construct space. Showing that you’re aware of the broader industry landscape will reflect your commercial awareness and ability to identify new opportunities for Griffiths & Armour.
✨Emphasise Team Collaboration
Since this role involves working closely with a team of insurance brokers, be sure to talk about your experience in fostering a collaborative working culture. Share instances where you’ve supported colleagues or contributed to team development, aligning with the company’s values of enthusiasm and innovation.
